Evelyn Z
June 3, 2024
We stayed at this hotel last week and returned with very positive emotions. It was our first trip to Marbella, and I did a lot of research about the area beforehand. We were deciding whether to stay in Puerto Banús or the old town and luckily we chose the right place! The old town has lovely restaurants, shops, tapas bars, and beautiful spots. The beach promenade is very nice! Puerto Banús was great for partying You can also get there by water taxi, which was quite an experience. The hotel is big and beautiful, smells nice, and has excellent service! We had a room with a sea view, and on the second day, we got a higher floor as requested. Note: avoid the 7th floor because the balcony has a roof edge, so the sun never shines into the room. Nevertheless, the view was great, and we slept with the balcony door open to the sound of the sea at night. I would particularly like to mention the cleaners! They came several times daily, and it was always nice to return to the room! Big thanks to the cleaning team! Our package included access to a separate lounge that offered various drinks and snacks. It was a nice place to relax, and we often had wraps, salads, and fruit there instead of lunch. All the staff at the hotel were excellent! Always smiling, polite, and helpful. We always had breakfast outside on the terrace, even though we arrived at peak time, at the last minute. They offered freshly squeezed orange juice and quite a large selection of food. I would also like to highlight that you cannot reserve sunbeds! There’s no annoying situation where the sunbeds are full of towels, and you can’t sunbathe. After half an hour, they collected the towels and personal items and freed up the sunbeds. Very super idea! We always got sunbeds either by the beach or the pool. The service there was slow, but that was only because there were few staff members. Note: avoid the Sangria, it had a strange taste as if syrup had been used. Other drinks were delicious! The rooftop bar – a great place to relax and enjoy the city. Twice we got to see a performer. Thank you for making our vacation beautiful!