The hotel is wonderful, our room is beautiful, but the staff are an icy lot! I called to let them know of our late arrival and I got barked at by an angry man. I apologized and I brushed it off. We were greeted by a rather morose young man when we arrived, and went to our room feeling bad for being late. I brushed it off. I rang the bell at the front desk yesterday and incurred the wrath of an employee despite my sincere apology for having disturbed him. The ladies in the gift shop were less angry than the front desk man, but they delivered a palpable frost. So, come here if you are looking for a Texas-sized helping of resen**ent.