Antica Villa Graziella

They had problems with the boiler which was making disturbing noises. Many guests stayed awake asking for intervention. At the reception where they barely speak a little English and almost nothing Italian, they told us before that it wasn't up to them. It was impossible to sleep. Then, faced with the evidence, they told us that we had to speak to the owner by calling him on the phone at midnight. At this point, bluntly and without any desire to find a solution, we were told to wait until the following morning. When a customer pointed out that it would then be fair to reimburse us for the costs, the response was that we could all abandon the room and leave. In the morning no one showed up, not even to apologize or explain what had happened. Avevano problemi con la caldaia che faceva rumori inquietanti. In tanti ospiti, siamo rimasti svegli a chiedere un intervento. In reception dove parlano appena un pò di inglese e quasi nulla di italiano, ci hanno detto prima che non dipendeva da loro. Poi, di fronte all'evidenza, ci hanno detto che dovevamo parlare con il titolare chiamandolo al telefono alle 24. A questo punto, in modo secco e senza alcuna volontà di trovare una soluzione, ci è stato detto di aspettare la mattina seguente. Quando un avventore ha fatto notare che allora sarebbe stato corretto rimborsarci i costi, la risposta è stata che potevamo tutti abbandonare la camera e andarcene. Alla mattina non si è presentato nessuno, nemmeno per scusarsi o spiegarci l'accaduto.

When I booked a room for 3 people(me and my husband ＋my father) it said “3 Twin Beds OR 1 Double Bed and 1 Twin Bed” and I requested “3 Twin Beds”AND THEY CONFIRMED. But it was 1 Double bed 1 extra bed that my 90 years old father needed to sleep on the small extra bed… At the site, I claimed ‘You’ve confirmed “3 twin beds”! But they said we don’t have rooms other than that. I asked ‘ Why did you put “3 Twin Beds OR 1 Double Bed and 1 Twin Bed” in the first place, then?!’ the clerk in the morning said ‘ I don’t know. I’m just working here, This is not my hotel.’ There are no manager at the hotel.

This hotel is really lovely and small ten minutes from Venice. I loved its simplicity and how dedicated the staff was to make this place feel like home. Also breakfast was really huge with a lot of different options to chose from. The hotel is 10 Minutes per bus from venice, but personally I don't mind.