Hotel Amba Alagi

Small property, with decent size rooms. Hotel is safe and secure and easy route to local transport. Someone was always on hand to help if needed. 20minute walk to train station where could go into the centre of Venice or venture further a field. Room was well presented and cleaned to an expected standard. Would recommend hotel if on a budget.

First of all, specific conditions like limited time reception and check-in as well as absence of an elevator should be bold and clearly displayed. In this case the condition of checking in before 10 pm was discovered after the booking. Hence while driving on the highway we searched for the hotel number and called to ask for a late check in. They said it would cost we extra 29 euros. So I sent a local friend my passport copies to check us in. He got the keys and gave these to us at a restaurant before we reached the hotel. Still, when we reached the place it was locked and we had to call the reception again. in response Me Omer came from inside and opened the lock. He demanded the extra payment without which he would not allow us in. As was true I told him that check in was before 10 pm and gifts can always go out for food or something else after checking-in. Due to the extra 29 euros the price became much higher then a better quality place. Most of all it was his terrible attitude that was due to not only his nature but also due to his dislike for people of my country. Then at the age of 65 I had to carry all the luggage up two floors. In the morning also the same person had such a terrible expression on his face and that seemed to say "the devil May care for all I'm concerned." It was the most terrible hotel experience of my life. Any self-respecting person should stay away from this hotel. After that I am more aware for the future. No more cheap hotels.

The front office staff member was very helpful and provided excellent customer service when I needed to make a phone call to the United States.

Nothing

Nice small little place. Family owned. Stuff was very helpful. We could the luggage even after the checkout time there with the reception. Very convenient to the train and bus stop helpful staff.

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