Venice Holiday

The place is 20 min walking from central railway station and like 1 min close to some nice cafes, fresh market and Coop. The owner was helpful and fixed some problem with internet that I had. Unfortunately the cleanliness level is awful. In addition some guest was constantly smoking in the kitchen and nobody paid attention despite no smoking sign.

This is not a hotel. When you call it a hotel, it's not a hotel. They acted as if we were forced to visit their homes, not as if we had paid a fee to stay here. We stayed in a different room the first night, the next day they gave a different room saying this room is not good. I couldn't understand why. If the room is not good, why were we placed there in the first place? There was a strange smell in the house. The bathrooms were not clean. I stated it was not clean but they did not clean it. After we left the hotel, the owner sent a voice recording of us stealing food from the cupboard. I don't understand how a business can blame their guests like that. Their behavior was generally disturbing. I chose the hotel because it is highly rated, but I did not find what I expected. The nightly city tax was different from what I saw when booking the hotel. The location of the hotel was also not good. On the way back from the island to the hotel, strange types disturbed us on the street.