Guest User
January 31, 2023
I stayed in this "3 star" hotel for a weekend with friends and we made it work well for one night... I couldn't have resisted more. As soon as we arrived we immediately noticed the lack of tolerance and kindness on the part of the lady at the reception probably dictated by the anxiety of seeing more than two people in the hall. Brief examples: "Excuse me, just a quick question... is the parking in front free?" I heard myself reply: "Yes but now I'm busy." Anyone who asked her questions often got this answer, in fact they happened to meet other customers several times with answers of this type. Fairly clean triple room, not very spacious but very dated. We all spent 80 euros for one night (in my opinion a very high price given the hotel and the services), regardless of the fact that some rooms were triple and others quadruple. In the morning we woke up at 8 with loud repeated noises (doors slammed, things dropped to the floor...) I opened the door to understand what was happening and it was the cleaning ladies who with great emphasis were cleaning the rooms in front. Breakfast was quite good, aside from the fact that we later realized that we had eaten expired plum jam and butter. The very kind lady replied: "you don't know how to read the dates." WELL I AM ATTACHING THE PHOTOS, read them for yourself. Furthermore, all accompanied by phrases like "now I'll come to show you how to make coffee because otherwise you'll cause damage" "But you ate all the pancakes". We were 11 people and we didn't even touch one of us, let alone how much we stuffed ourselves. Well, I have always traveled and have always frequented Romagna and its hotels and I have never had a similar experience before. The hotel may be dated, mistakes happen to anyone but well seasoned rudeness at all hours of the day is not tolerated.
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