Holiday Inn Express & Suites Marion

GM cancelled our reservation 11 months ago and did not inform us! Totally screwed. Slept in the car. NOTHING was done to help. She cancelled us to rebook the whole place at $500 a night to make $$$ for the 2024 total eclipse traffic. Corporate did nothing. We are club members- meant nothing. Still seeing a chiropractor for my back after a horrible time caused by greed and greed alone!!

Given handicapped room when not requested or required . Needless to say the bathroom floor was a little flooded when showering, could have done without that but hard to avoid in Handicapped shower. The bathroom wallpaper was peeling off, could use a little updating. The room was clean. Bed was clean and, pillows were nice, linens nothing fancy. Arrived late and checked out next morning so served the purpose. Would not give a five star rating, 3 at best

It's comfortable. We've only been here for about 90 minutes. So far so good.

The staff was excellent and friendly from check in to check out. Very clean. Quiet and convenient place for a quick stay.

I can honestly say this place saved a long planned family vacation for 13! We needed 7 rooms and had recently found out that a booking made for an entire home at another local resort (paid for in full a year ago) , had been cancelled on us due to the resort overbooking. We were so shocked and disappointed and worried our trip would have to be cancelled. Last minute options were extremely limited for the 2024 eclipse. We were relieved to get rooms in a single hotel, but we had no idea what to expect. We had never stayed at a Holiday Inn Express. We were thrilled with the result! The rooms were bigger than average, fully refurbished and had plenty of space to lay out multiple suitcases, a closet to hang plenty, a mini kitchen area with a decent sized mini fridge and microwave and some shelf space to store food on. It even had a little entry area with a shelf to easily drop (and find!) your keys on each day. That was a nice touch! The bed was comfortable and also had a desk, side chair, sofa and coffee table. We had no problem with noise even though we happened to get a room directly across from the elevator. Bathroom was large and shower was great. It looks like a fixed head, but there is a switch on the right side to select different types of water streams. The personnel were outstanding. The front desk clerks (wish I had made note of their names) went above and beyond to help our group have space to socialize on our own, offering us a meeting room for meal time and game play. They were proactive in this regard, we truly appreciated their effort and attention. There are lots of eating areas close by and parking, despite it being a very busy weekend, was never a problem. The only thing that was a bit off (probably due to it being so full) was that they didn't have enough card keys to offer each room two cards and one of our rooms with four people in it couldn't get a fourth set of towels. But, we were able to give them one from within our group. I would not worry about this happening normally, we were there at a very busy time. I'd definitely stay here again and will now look for Holiday Express hotels for future visits during travel.

This hotel cancelled my eclipse reservation and wanted me to rebook for multiple nights at three times the rate. The management of this hotel did not block online reservations to require customers to sign contracts for $549 per night, 3-night stay minimums. So they cancelled all legit reservations already made through the corporate web site. Disappointed in the brand for allowing this.

The staff was wonderful. Instead of two types of omelets, I think you should have scrambled eggs. It gives the people who don’t like cheese in their breakfast.

Everything was great. The last night it looked like the cleaning staff had came in and started and then just stopped and didn’t finish but it wasn’t not clean. People above us was very very loud but that’s not the hotels fault. Beds were a little hard for my liking. Would definitely stay there again. We did enjoy our stay very much.

The staff was very helpful. The area was clean and very easy to find.