Didn't realize how nice it was to be greeted/recognized as a Titanium Elite customer until the desk worker did seem to notice or care. Request requested (via the Marriott app) a digital room key... "just go straight to your room" it said... received a notice to the app that I had to show ID at the front desk to activate the key. I did, and she handed me 2 physical keys she had prepared "just in case". I guess she knew something as the digital key did not function for the first 2 days. When it finally did, the physical keys became disabled. The room... Used to receiving some upgrade, but sometimes the hotel is full... neither was the case this time. Putting a premium tier guest in a room next to the elevator, facing a busy/noisy highway, overlooking a roof littered with cigarette butts... really? The last straw was the lack of hot water on my final morning. Full hot in the shower gave "warm" (at best) water. Too cold to shower. Checking out, the desk worker never did ask how the stay was... so I did offer about the hot water. "OH? I'll let maintenance know... which room?" Didn't seem too surprised/ excited/ caring. I'll be back in the area next month, but will definitely find a different place to rest my head.