Mr & MRS Smith Hurley House Hotel

I have just read the response to our review of Hurley House given we were entirely unimpressed with the behaviour of the bar staff and find it in keeping with exactly what was posted in the 'Fawlty Towers' review we made earlier. The managements' rebuttal is complete fiction and is in no way and accurate reflection on events that afternoon. My wife and are are well know within the Marlow community and anyone that knows us could not fathom us 'yelling' at anyone let alone being rude. The barmaid did indeed drop the tip intended for her on the table; it was no accident. I could in no way point out anyone's 'thick' accent as suggested as that would also be rude. There was no swearing; I am 57 and my wife is 63. People of our maturity just don't act like that described!! I would dearly love to see the CCTV footage showing me 'throwing coins back at her'! Hurley House can't produce it because it is a complete fabrication and would result in grounds for assault. If Hurley House deemed it not important what car we left in (my mistake, forgot we were in the X5!) then why mention it in a rebuttal. The only hateful actions that day were the reserve of Hurley House staff, not my wife or I. We stand entirely behind our review and gladly grant Hurley House their wish that we never return. Removing posts from Trip Advisor just isn't going to happen. What would be the point of the platform if that was the case!!! We are by the way not the only people to leave a review that the management at Hurley House might take exception with.

Another lovely stay at Hurley, from the minute we arrived it was great. The weather was good when we stayed so we were able to sit outside which was lovely. Really nice little touches, so many familiar faces, it is such a fantastic place to relax. Forget the overpriced hotels in nearby, this little hotel really is exceptional. Thank you again to everyone who looked after us, look forward to coming back soon, best wishes Rosie and Geoff.

Not only faultless, but way above expectations in every detail and from everyone! A very special thanks to Izabella - from pre-booking emails, to welcoming me on arrival, to remembering the details of why we were in Hurley, to welcoming my sister (staying at another hotel) for the most fabulous and caring breakfast on Sunday morning … Izabella you are the most wonderful human being and professional customer service provider it has been our pleasure to meet. Thank you so much. And as that same standard was replicated by everyone all weekend in every detail … WOW! A very sincere thank you from me!

Every aspect of this hotel stay was spectacular from the pristine rooms — gorgeous bathrooms, lovely comfortable bedding, quality functional furniture, and high-end decor — to the delicious breakfast and wonderful staff, WOW! Great location to visit Highclere Castle. **Hurley House was not open for dinner one evening so we enjoyed The Crown Burchetts Green (located nearby) -- highly recommend

Every aspect of this hotel stay was spectacular from the pristine rooms — gorgeous bathrooms, lovely comfortable bedding, quality functional furniture, and high-end decor — to the delicious breakfast and wonderful staff, WOW! **Great location to visit Highclere Castle. And The Crown Burchetts Green was excellent (we went the night Hurley House was not open for dinner).

So I can only say thank you for an amazing lunch outside on the terrace/garden. Impeccably polite and efficient service, incredible menu covering Japanese, Sunday roast, Pizza, Pasta and standard fare. The pictures say it all with a perfect medium rare T bone. We stayed 1.30 to 5.15 pm and never felt rushed. Just the most delightful afternoon which I cant wait to repeat, Thank you. Should also mention the hotel and facilities are immaculate.

Needed to stay for a night to attend a wedding. We did not use the restaurant. But the breakfast was very good.

We had dinner in the sushi restaurant. It was absolutely excellent thanks to the friendly and professional work of the sushi chef Surin. The food was fresh and top quality and Surin's service was impeccable. We shall certainly return as soon as possible.

Stayed two nights for racing at Ascot. Excellent quality of room meant a great stay for two nights. Peaceful and yet really convenient location. Staff were super friendly and efficient. Breakfast was great. Restaurant not open but recommended alternative was outstanding. Much the best option for visiting Marlow and Henley plus a good option for a convenient spot near to London. We will use them again