Hotels Near Bab Nkob in Marrakech

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

The hotel is amazing the staff the food the services… everything is wonderful. Essadi hotel located in te city center where everything is closed: restaurants, drug stores, coffee shops and supermarkets. I recommend it strongly and hope you will enjoy it as we did 😌

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

The staff were very attentive. The roof terrace was lovely, as were the rooms and the rest of the hotel. The breakfast was convenient and massive with a few options. We would recommend staying at this hotel and it was nice staying in the new town away from the Medina.

Recommended this Riad by our personal travel consultant who we trust implicitly. She didn't let us down! On arrival (tucked away from the hassle and bussle), we were greeted by Khalid and Sylvie. Mint tea was provided and welcomed after a 2 hour queue getting passed customs at the airport. Khalid gave us a lot of info and showed us around the Riad. It's beautiful, well kept and an experience in itself. The pool was closed from day 2-4 due to damage from a previous client but Sylvie kept us updated on its progress. Our 5 day trip certainly wasn't impacted by the closure. Rooms are as expected in an 18th century palace. We wanted an authentic experience and we got it. Tv didn't work but an engineer was called and it was corrected. Breakfast was good, the selection changed daily and set us up for the day, the sun terrace was lovely. We ate at the riad once and again couldn't fault the food. Boarding passes were printed for us, any questions or queries were dealt with. We would definitely come back to this amazing place. Thank you for a really fabulous stay and experience. We wish you all at the Riad the very best for the future.

I booke the Savoy due to its proximity to a business convention and because most other hotels were sold out. I was able to experience the suite and the regular room. The rooms are well sized and clean with all amenities (shampoo, gel etc) available. The breakfast has a good selection of local specialties and western items. Staff is overall friendly and aiming to do a good job. However, here is we’re the hotel (in my opinion) missed the mark of the 5 star experience. While I genuinely believe that staff is aiming to do a good job, I don’t think they are well trained. - I tried to get additional water by calling housekeeping on different occasions, it turned out impossible. No one was picking up. Upon calling the operator, still nothing happened - Getting my laundry done was a similar experience. I called the dedicated number for laundry service and no one picked up. Then I called the operator and explained the situation and was assured someone would come. Again - no show. - The remote control in my second room was broken. I tried to call housekeeping. To no avail. The guest relations manager called me because they confused two rooms and accidentally gave me a room that was clear intended for honeymooners (which I tried to explain to the gentleman who brought me to the room, but he insisted and showed me the paper from reception..) I explained to her that the remote was broken, she assured me someone would come, but no one ever did replace the remote control. - I tried to book a tour through the concierge. (In person). When I got to him, he asked me to sit down and told me he would give me a brochure. After 20min, he was helping other guests (who came after me) and I still sat there without a brochure. I ended up booking my tours online, which turned out perfect. There are however people who made the stay better. Ayu - from room service. A young gentleman who learned my coffee and organized soya milk. (I ordered my morning coffee because housekeeping would not leave any milk or powdered milk…) Rachid - one of the porters. I had forgotten my plug. The hotel send me a converter but didn’t have plugs. He gave me his personal plug until I bought one. The hotel is ok if the price is right. I think making it 5 star is a bit of a stretch given that personnel is not well trained.

Stayed here as part of an EasyJet package and wasn't sure exactly what to expect as it was our first time in Marrakech.. We were greeted with a very warm welcome and served mint tea, local pastries and water..........and some fuss from a local cat. The hotel was very clean, beautiful inside and cool in temperature given the heat outside. Our room was also clean, well presented if not a little basic. Obviously, you have to be mindful that hotel star ratings are different from the UK. During our week long stay all of the staff were extremely friendly and helpful and couldn't do enough for us. The rooftop spaces are beautiful and you don't really notice any of the hustle and bustle below. The only note really is that people of a larger size or restricted mobility may struggle on the stairwells as they are pretty steep and narrow. Hold those banisters tight! In a nutshell, this riad is excellent, in a prime location and the staff........and cat's.........were friendly with impeccable service. This seemed to be the case throughout Marrakech as the people are so welcoming.

Superb hotel Well located and very well frequented. Spacious room, impeccable cleanliness, comfortable bedding. A welcome that makes you feel at home, very kind and helpful staff. A thought for Kenza at reception who was really adorable and attentive to the slightest request. Very popular rooftop swimming pool. I will go back with my eyes closed

Firstly, great clean hotel. Especially entertainment manager Faza. Plus all staff, top notch! For example, we had the suite and found it had a faulty tap/washbasin. The maintenance repaired it within 10 minutes of reporting. Pool size ( adults) is big with lots of space (although we visited mid-Septmber). The pool bar drinks had a variety but they did keep running out of drinks in which could mean a 10 minute wait. Beer was ( in some cases) warm so ask for a bit of ice!). Don't use the bar inside - you pay for that even if you are half or full board. The food was a good variety (breakfast, lunch and main meal). It's not labeled but just ask - the staff are great. Trips into town are about 20 minutes and taxi fare (return) is about 200 dirams. Loads of places in town so plan in advance. HIsham ( customer relations) is great, so check with him. Rooms are cleaned daily, and are really clean. Housekeeping staff are really nice and helpful. Only one real gripe though. Checkout time is 12pm, and you can only have breakfast, NOT LUNCH. The All inclusive bands are taken at 12pm. You then pay extra for lunch,drinks etc. You get to use the amenities,( toilet, water, gym,) but that's it. The hotel need to change that policy, as we can't fathom why they do this. Other then that, we can't fault the place, and the wonderful staff.