Guest User
January 12, 2023
I am really sad that I have to give the Marshall House Inn a bad review. We were looking forward to visiting Madison county for the first time. To start, all the reviews are correct. The house is clean, well decorated, stocked with wonderful options of local foods for breakfast, and the view of the French Broad River is amazing! Marshall, NC has many great restaurant options as well! We checked in on the Friday of Memorial Day weekend. John was wonderful and friendly. We got settled into our room and decided to enjoy the front porch. We brought Yahtzee and some beers down with us and enjoyed the afternoon. Around 6pm, we went upstairs to our room and got ready to go out for dinner. I turned in about 10pm but my boyfriend who has PTSD related insomnia, decided to go back downstairs to sit on the porch and call his niece. Kerstin, the female owner, came storming outside and asked him to “SHUT THE F#$K UP”. Yes, it was 11pm. Yes, we understand there are other people in the house. No, we did not know that that was your bedroom. Either way, there is a way to speak to paying customers. The next morning, he tried to make things right and apologize. Kerstin was still keeping it going from the previous night. She accused us of being “partiers” and was extremely mad that we were playing Yahtzee at 5pm in the evening. She even made the suggestion to leave and stated that she would give us all our money back. The whole time, her husband stood quietly behind her in shock at the way she was behaving. Needless to say, we never saw either one of them for the reminder of our weekend. What should have been a wonderful weekend getaway turned into what felt like a prison sentence. Would I return to Marshall House Inn? Never. Would I recommend it to someone else? Never. However, this is the place for you if you plan on sitting quietly in your room, not making any noise, and definitely do NOT get on Kerstin bad side because she can be a nasty individual.