Fairfield Inn & Suites Marshall

The hotel was clean and updated but we arrived late to check in. The hotel employee did not get off of her personal phone call to check us in. The room was updated and clean but as I sat on the mattress it’s like it was tilted. I had to sleep on the side closest to wall so it didn’t feel like I was going to roll out. Not sure what would cause the tilt. Breakfast was good.

The room was clean, but the beds were not comfortable. They were humped in the middle of the mattress and it made you feel as though you were going to fall off the bed. Customer service was excellent.

Na

The hot water didnt work and the door to our room was co.ing off the hinges so we tested to see how safe it was and sure enough we closed the door and tried to get in and we were able to get in without a room key.

Very nice Fairfield. Excellent customer service from check-in to check out. Staff was friendly, courteous and helpful. Nice, clean, and well-maintained facility. Rooms were very comfortable. Due to ongoing road construction on highway 59 North at the exit off I 20 watch for the road to this Fairfield, left turn. Not an issue, just watch for it. Just after the exit going west or across the bridge if heading east on I 20.

Location was good. Ihop next door was convenient. It appeared our room had not been vacuumed since there was trash on the floor upon arrival. All other was clean and neat. The room was dated with old furnishings, the switch plate covers were yellowed. Upon arrival their system was down, we never had a key to our room so we were afraid to leave once there.

Staff was friendly & helpful. Room was quiet & clean.

Im never going back because it was the worst everything was out of order swimming pool, exercise room, elevator out of order the doors on the side of the hotel side entrance was open not locking safety issues

Stopped by here on 5/25 as i was traveling through. The website and a sign at the desk when checking in clearly stated breakfast to go. I understand that the buffet can not be served but i did expect a grab and go. The clerk this morning at 6:30 told my daughter they did not have any bags and all they had was coffee. Unacceptable. I am a titanium lifetime member. Once again i understand that the standard breakfast is not and should not be available during Covid but not having anything means i have to stop somewhere and get food. The timeline is not correct this was stuck and had not been sent so I am sending it now.