Hampton Inn Martinsburg

The hotel staff was extremely helpful and friendly - day shift and night shift front desk extremely attentive - highly recommended

I stayed at this hotel on 4-08-24 as it was located just off of I-81. I booked the room using the Hilton app when I was about an hour away and decided that Martinsburg was where I wanted to spend the night. To provide some context, I have been a Hilton Diamond member for 10 years and have stayed in my fair share of Hilton brand hotels. As I was walking towards the lobby, I noticed a strong smell of **** in the parking lot. When I checked in at the front desk, I saw a display of drinks and snacks for Gold and Diamond members to choose from. However, the front desk clerk didn't offer me anything when I received my key and wished me a pleasant stay. When I asked if I could have a Coke, she replied that they only had Diet Coke, which I declined. I noticed that the store in the lobby had a refrigerator with over 30 regular Cokes inside, but I didn't say anything. When I arrived in my assigned room, room 406, I found that it hadn't been cleaned. There were no linens on the beds, and there were trash bags on the floor. The bathroom was also in a terrible state. I went back down to the lobby and explained the situation to the female employee who checked me in. She reassigned me to room 306, but she didn't apologize for the inconvenience caused by the dirty room. The next morning, as I was looking for an ice machine to fill my water bottle, I heard some employees complaining about customers in a room adjacent to the store. It was easy to hear everything they were saying, and customers should never be subjected to such behavior. I don't usually leave reviews, but I felt that I should in this case. There are two other Hilton brand hotels off this exit, and I recommend staying at one of those instead.

Great hotel and easy off and on to Route 81

It was noisy from neighboring businesses

Pretty decent for the price. We’ll stay again when we visit the area again.

We had three rooms in this supposedly recently remodeled hotel. All were well appointed. All had a faint sewage smell. The odor became worse if you turned off the AC. Keeping the AC fan on helped as did keeping the bathroom door closed. The breakfast is typical hotel buffet fare. Nothing to write home about. The breakfast staff were excellent. Unfailingly polite and helpful. By far the best of the employees there.

Convenient location. Friendly staff.

Wonderful stay except for the constant sewer gas we were smelling.

Nice place to stay. 3rd time staying here in the last 2 years. Easy to navigate the area. Plenty of places to eat and shop.