Hampton Inn St. Louis/Westport

Nice hotel. Location is central, a little far from downtown but overall would definitely stay here again.

Peter was extremely helpful and courteous.

Booked a king size. They didn’t have any upon check in. Not sure if they don’t have any at this hotel. If not They need to remove the Availability from website. Nice hotel good breakfast.

Very noisy next door bar and even moved us but still noisy. Would not put us across the hall on other side of building until the next day. No milk for breakfast.

The cleanliness is terrible. They need to update and deep clean badly

No complaints....Room was clean. Bed was comfortable. Staff was pleasant. Several eating places close by (with a vehicle).

The poor girl at checkin couldn't stop saying she is going to quit because she was the only one working and expectations are just too much. Took her several minutes to get to me and then the system was down adding to her frustration and mine. I was there three nights. The tv and remote didn't work and the firm alarm loudly chirped the second night. Barking dogs groups of kids in the halls all night long so sleeping was out of the question. Facilities were in good shape. Convenient location. Cleanliness in public areas needed attention like hallway's elevators and eating area.

This stay was a hotel nightmare on NYE. When we checked into the hotel we was greeted and checked in smoothly by a nice gentleman. The hotel is located next to Sybergs they have a huge NYE event every year we purchased tickets along with family since this was the closest hotel we stayed here to be safe after a long night of bringing in the new year and having a complete blast we arrived back to the hotel around 2am and went to bed we had family staying in town as well at the Homewood suits across the street so we all planned to meet for breakfast the next morning.However at 8am we was awakened by the sound of someone trying to walk straight into our room we both are very light sleepers luckily we had put the latch on the door. My husband yelled out hello yes? with no response we heard keys a door or so down and since I've had many years of experience staying and working in hotels I assumed it was a housekeeper that made a mistake. We laid back down 5 minutes later the phone in the room rang I picked it up and said hello the lady on the phone said ma'am (no hello or anything)I have this room showing up as Vacant I told her I'm sorry there must be some kind of mistake me and my husband checked in last night. She then said well what's your last name cause it's not showing up I gave her my last name and she put me on hold. Once she picked the phone back up she said yea I'm not finding that name and it's showing as vacant you'll have to bring your information down to the desk I said ok that's no problem we can head down. Now this is where things went completely left not even 2 minutes after hanging up the phone she called right back and very rudely said AND spoke to me as if we was outside on the streets I said hello she said "Aye I don't know what y'all got going on but Nobody supposed to be in this room and I'm letting you know now I know your not supposed to be in there and the police is on the way " again in a very very rude and insulting manner. I said Ma'am I just not even 2 minutes ago said we was bringing our Identification down stairs to the desk you haven't even given us 5 minutes excuse me? She said because your not supposed to be in there. At this time I was very frustrated it's 8:00am sharpe someone at this point has tried to walk into our room and now we are being accused of being squatters I told her we was coming down to the desk and hung up. Once we made it downstairs about 3 minutes later I asked the lady named Shaniikka if she was the one who had just rudely spoke to us she said no and the back office door opened and a lady walked out name Tiffany she said i called your room I said well first let me tell you that you you tried to bust into our room im assuming that was you then was Very rude and unprofessional the way you spoke with me and called my phone saying "AYE " that is not how you speak to customers or anyone for that matter. I said you went on to threatened us with the police and it hadn't even been 2 minutes before you hu

my doorlock did not function my entire stay. The battery was dead, my card never worked. I was told numerous times the battery would be changed, it never was. I had to get an employee EVERY time I needed entry to my room. When I checked out it still was not working