D Elegance Grand Bandar Seri Alam

D Elegance Grand Bandar Seri Alam Reviews

D Elegance Grand Bandar Seri Alam

1, Jln Suria 1, Bandar Baru Seri Alam, Masai, Johor, 81750, MalaysiaView Hotel Details
D Elegance Grand Bandar Seri Alam
D Elegance Grand Bandar Seri AlamD Elegance Grand Bandar Seri AlamD Elegance Grand Bandar Seri Alam
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D Elegance Grand Bandar Seri Alam Guest Reviews

4.1/5
Very Good
130 review
Verified reviews
Location4.3
Amenities4.0
Service3.9
Cleanliness4.2
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All reviews(130)
Positive reviews(125)
Reviews with photos/video(54)
Awesome rooms(21)
Awesome stay(19)
Clean and tidy(18)
Great location(11)
Friendly staff(8)
Negative reviews(5)
Shawalino
Superior Twin Room
Stayed in Feb 2025
Family
15 review
4.0/5
Very Good
Posted on Feb 16, 2025
Nice n spacious hotel. Clean and well kept. However there’s a little issue as the toilet has an unpleasant smell. Breakfast was also reasonably acceptable.
JamaludinLiyana
Superior King Room
Stayed in Jun 2024
Family
1 review
3.2/5
Posted on Jun 24, 2024
Bad experience 1. Air-conditioner was not cold and leaking. 2. Tap does not have hot water option. 3. Water heater pump was from old machine pump. The water was not hot at all. 4. Shampoo, bath gel, and conditioner pump was difficult to pump. Need to pull the head to pump again. Good experience 1. Breakfast was ok. 2. Front desk service was friendly. It was not worth RM200++ at all.
Faye
Superior King Room
Stayed in Jun 2024
Couples
3 review
4.5/5
Great
Posted on Jun 17, 2024
All was good except that the toilet drainage was smelly and our aircon cover was open for some reason. Didn't stop the aircon from working perfectly hence we did not request for them to close the lid. Still a smooth 3D2N stay and receptionists were friendly to assist when we accidentally left our card in the room. The breakfast area and choices were beyond expectation.
Raj6969
Superior King Room
Stayed in Dec 2024
Business travelers
4 review
2.0/5
Posted on Dec 14, 2024
Travelled long distance by overnight flights for over 14 hours and reached the hotel just before 1 pm. Had reservation for 4 nights and their official time for check in is 3 pm.Allowed check in at 2.10 pm after over 1 hour wait. Would have been delighted as a customer if check in was allowed at 1 pm considering request and ample availability which they already had. Their checkout time is 12 pm. As a customer, empathy is expected. There were 2 bookings from our side having the same issue. The rooms were allotted after multiple requests. Not a very pleasant way to start the stay with dissatisfaction. Assigned room 911 which had Lot of ants crawling in the room on walls,Study desk and Tea kettle area.Foul smell in the washroom near the sink. Complained to change the room and they refused saying the Housekeeping will clean the room and I must check again. After arriving back from work they asked me to go to the same room saying it's cleaned. Upon entering it's the same with even more ants. Don't know what and how they cleaned. Upon asking again they allotted room 609 without even a word of apology.. Customer service and response poor, specially from the ladies at the reception. Not a place to recommend.
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Guest User
Quadruple Family Room
Stayed in Jul 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jul 26, 2024
thank you for your good service… location also strategic..room also clean…
JK1111
Superior King Room
Stayed in May 2024
Business travelers
50 review
4.7/5
Amazing
Posted on May 25, 2024
Overall is great. Worth for the price. Simple breakfast but I am good with the lesser choices. The food is delicious. The room is clean. The staffs are friendly. The service is superb.
co.89
Superior King Room
Stayed in Nov 2024
Business travelers
57 review
4.0/5
Very Good
Posted on Nov 4, 2024
Convenient location and next to the hospital and several fast food and cafes. Near by.
Eric ET
Superior King Room
Stayed in Mar 2024
Family
18 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Fantastic as usual! Return stay for few times! Breakfast taste okay, room is very spacious and easy access to a lot of food stores.
Guest User
Superior King Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Always love coming again! Excellent access to the food outlets and shops!
Guest User
Superior King Room
Stayed in Sep 2024
Business travelers
1 review
3.5/5
Posted on Sep 13, 2024
not much vegetarian food during breakfast. also the food were not labeled as "suitable for vegetarian", therefore did not enjoy the breakfast as a vegetarian
Jelvin Tan
Deluxe King Room
Stayed in Jun 2024
Family
22 review
4.5/5
Great
Posted on Jun 26, 2024
the rooms are spacious and clean.
Guest User
Superior Twin Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Good choice we made. The room was comfortable and well equipped. Breakfast with varieties too. Parking is convenient. Worth for money, highly recommend to others , and definitely will come back
Guest User
Superior King Room
Stayed in Feb 2024
Couples
7 review
4.7/5
Amazing
Posted on Feb 15, 2024
Everything ok…. Actually i wrongly book the room.. prefer room with bathtub but its ok.. They deco my room as per my request for my anniversary and i like it very much even simple as no additional charge. Thanks alot. Food also ok. Facilities complete in the room.
samuel eel
Deluxe King Room
Stayed in Jul 2024
Business travelers
43 review
4.2/5
Very Good
Posted on Sep 13, 2024
A hotel that I always come to stay. They have finally got back their laundry services already ! But ok now it's by third party and takes more than 1 day to get it cleaned.... Still better than nothing I guess.... More improvement can be done on breakfast... Since I started to stay here years ago I can slowly see the breakfast quality dropping. The quality of food is no longer as high.. Room wise it's still good... There's room where WiFi signal can be bad... Have yet to improve on too...
ryni
Quadruple Family Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Nice and clean, toilets are new. Family room was spacious enough for us. Lobby has free flow of drinks and snacks. Easy to find food and supermarket and mall about 5 mins grab ride away. Staffs are friendly, kept our luggages while we were out and waiting for check in. Housekeeping guys are helpful.
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