Hampton Inn & Suites Mason City

Loved the overall experience, but got the hot tub out of order, and breakfast was ok, but milk was bad and the"hot" stuff was luke warm...property was very clean.

Was pleased with the hotel.

The staff goes out of their way to make you feel like you’re home

Convenient location ,close to shopping & dining. Disappointed that the hot tub was no longer an option.

I've stayed here 30+ times and never had issues with cleanliness until Spring 2023. I had a room with hair in between sheets and food crumbs all over the desk. I told the hotel team and they were helpful in getting me moved to a new room that appeared much cleaner. The next visit again there were multiple hairs in the bed and shower. I called the front desk and they were booked but did bring up clean sheets and a bedspread that I could change. My next (third) visit my room was spotless and there was a nice note apologizing for the issues. Happy with the outcome, I booked again and was very disappointed to have another room where the sheets hadn't been changed with hair in the sheets. After that I switched to the Fairfield for over 5 months but had to book the Hampton when the Fairfield was full. I had heard it improved so was optimistic about it but when I pulled back the sheets, there were hairs in between them and hair in the bathroom. I was really hoping they'd improve since the staff is always courteous and helpful. I've never asked for a refund and also haven't been given it. I figure their cleanliness standards accept it and have talked to others who say it wouldn't bother them.

Our stay was fine. The staff was friendly and service was great and the room was clean. There were some things that weren't so great. The shower head leaked, USB outlets in the nightstand didn't work, one outlet in nightstand wasn't usable, shelves in bathroom were nearly falling off the wall, bathroom handle was coming off the door

Location was fantastic. Check in was SLOW! Waited about 20 mins for someone to come to front desk. The room was amazing, loved the lay out. Breakfast was good, but 2 of us found hair in our food.

Very clean and inviting

Room was clean, hotel is nice. Good breakfast options. Only wish it would have been advertised prior to ariving that the hot tub was closed