Comfort Inn & Suites - Hannibal

We have to watch this business as they will overbill you or double bill. You have to make sure you watch your bill very closely. Not the way to run a business. Still waiting for my credit. Not the best place to stay. Only way to do business is to be upfront if there’s a mistake.

Andy Patel was very friendly and helpful with my check-in.

BUYER BEWARE IS ALL THAT I WILL SAY & I HOPE THE BETTER BUSINESS BUREAU RESPONDS TO MY COMPLAINT ABOUT THE BAIT & SWITCH PRICING OF ROOMS. We were driving back from seeing the eclipse in AR and we decided to call The Comfort Inn & Suites in Hannibal, MO to see what the availability was on 4/10/24. We were told a room with 2 queen beds would be $91 plus taxes and we were also advised that there were only 4 rooms left. This should have been the first red flag for us but we were tired and looking for a room. When we checked in, I realized that I forgot to give them my rewards card & number so I handed it to the receptionist and she didn't even look at it and handed it back saying she had already handled. The building doesn't look bad on the outside but when you enter the rooms the carpet is old and dirty and the bathroom didn't have an exhaust fan so it appeared to be moldy in the bathtub area. The bedding just plain grossed me out as it was all discolored and yellow looking. It was either washed too much or too much bleach over time. The bath towels felt like sand paper - no softness left. I really wished that I had taken the time to take pictures so I could post here but we were just really tired. The real problem happened when we went to check out as they were unable to give us a printed receeipt. When I pay for something, I expect to get a receipt but they advised they would send to us. There were two couples in the exact same kind of room so as we were driving we got the receipts and one of the rooms came to $124.63 and the other came to $140.70. We completely understand that taxes would be added to the $91 room rate but our friends had an addition service charge of $16.07. It was the exact same room and there were no movies ordered, no food/munchies purchased etc. We couldn't get out of this place soon enough - Yikes!!

It was great except they closed the breakfast too early for a Holiday.

We had to stop for the night and we had dogs so we needed somewhere pet friendly. My son got sick on the hotel breakfast, the comforter on the pull out bed was full of stains and the whole place smelt of curry. I happen to like curry but I thought I'd throw that in for people who are turned off by it. For the middle of nowhere it was an ok place that served our needs for the nights but it's not the cleanest or best place. If you don't have pets I'd look elsewhere. If you have pets, tough it out I guess, this is the only place around. On the bright side the people are wonderfully nice.

Th staff was very helpful and friendly

The hallways have an odor. The rooms where okay, the breakfast used to be good. Wasn’t impressed. Looks like new owners/management. Felt like a 4 star, now just a 2 star hotel.

At 6:30, no one was around, and no one answered to my calls. There was No breakfast. The worker showed up and told me it didn’t start until 6 am (at 7:10). Then he sat non responsive for a minute and then told me he could start breakfast in ten minutes.

The hotel was clean, staff was friendly and accommodating. Pool could have been warmer but it wasn’t bad after using the hot tub.