Imperial Hotel Tramontano

We had a magnificent time in Sorrento. This hotel is literally steps from the Piazzo. It is an older hotel, we actually had a real key to open our door. We had a suite with a balcony. When we opened the door the view was magnificent. The pros: the hotel staff and restaurant staff were the nicest people, the view was incredible, the location amazing. The cons: older hotel so the room smelled a little mildewy and the furniture outdated, but bed comfortable. Overall I would absolutely stay here again, it was reasonable, clean, staff great and awesome location!

The location of this hotel was exactly what we were looking for! Just a short 7 minute walk from the center of town. Please remember, if traveling from the US the amenities we have in the states are not equivalent in Italy. Our room was okay, it was clean and had a comfortable bed to sleep in and was cleaned everyday and turned down every night. We had a view of the ocean and beach clubs below, though the window was small, it still made for good photos. For our experience we felt like we had a good stay for the value (though we only spent 2 days in Sorrento). We didn’t really interact with staff unless it was check in or check out. Our favorite part was the roof top bar — it was lovely and the service was even better — GREAT cocktails and views!!! Overall, for what we needed/looked for it was a great stay and good experience for us.

Let me start off by saying that this is a beautiful historic hotel in the most convenient location overlooking the ocean. The outdoor gardens, lobby, dining room and balconies are stunning, but that’s where it ends. Me and my husband with our 19-year-old son stayed in a triple room that really needed to be updated. We had three twin beds two of which were pushed together to make a queen and my son‘s bed was nothing more than a cot, which was quite uncomfortable for him since he is not a young child. The furniture all needs updating as well as the bathroom. There is a mini bar in the room but it’s not complementary, they don’t even give you free bottled water but they do give you a complementary box of pasta lol. The phone in our room did not work the entire six days that we were there despite us telling the front desk on three separate occasions that it was not working they told us that they would pass it on to maintenance, but like I said, it was never fixed so we had to walk down to the front desk whenever we had a question or request which was a bit inconvenient. The mirror in the bathroom had rust all around it, and the shower curtain was very dirty along the bottom. It was quite a step in and out of bathtub, not great for older folks or anyone with mobility issues. The staff was not helpful at all in fact quite unfriendly. When we checked in they literally just handed us the key and told us our room number, they gave us no information about any amenities. They only give you one key per room and it is a large heavy keychain that is a little bulky to carry around. The front desk is willing to hold the key for you so that you don’t have to carry it around with you. The lift down to the beach Was not working and the only way we found that out was by finding the lift ourselves and reading the note on the elevator door, the staff never told us and that was quite inconvenient since the lift down to the beach was one of the reasons that we chose that hotel. When we asked how to get down to the beach, we were directed through the gardens down several tunnels, which was less than ideal for anybody with mobility issues since it was a steep incline, dark, and uneven ground. The breakfast was ok for the most part but I think we were spoiled by the hotel we had just stayed at in Rome that had a spectacular breakfast. Again, I can’t emphasize enough what an ideal location this hotel is in along with the breathtaking views. It looks like they go above and beyond to keep the public areas pristine but lacking in the upkeep of the rooms. For over €700 per night, you really need to take that into consideration before booking. Maybe I was just spoiled because I had just stayed at two incredible hotels in Rome and Florence and the hotel. Tramontano was a bit of a letdown after that.

We were a bit concerned about some of the reviews on trip advisor but I guess everyone is entitled to their own opinions However we had the most amazing experience for my wife’s 60th birthday The hotel is very old and very traditional but don’t let that put you off it is stunning and the location is perfect

Let me start by saying this is a beautiful property (exterior) in a magnificent location. That’s where the positive ends. For $835 euro a night in Europe it’s a nice size room. The furniture is old and dilapidated and the room is very poorly appointed. The tub/shower is treacherous with nothing to grab onto and no sprayer. The TV doesn’t work and the WiFi is spotty at best, often non-existent. Housekeeping is poor. We had to ask to have hair cleaned off the back of the bathroom door. We had to ask for a 2nd drinking glass and they provide no water. We received turn down service intermittently. Breakfast is weak by European standards. There must be a problem with employee morale as we’ve found staff to be uncaring and dismissive. I witnessed the front desk tell a lady in a wheelchair that they couldn’t call to check availability of something, she just needed to go. I also witnessed the Maitre d at breakfast refuse to provide coffee to take away. We are frequent international travelers and this is one of the worst values I’ve experienced in a long time.

This hotel exceeded all of our expectations. The staff went out of their way to be helpful and were so pleasant, all the time. They really looked out for us, gave us helpful hints, and helped navigate our stay. The view from the dining room is gorgeous, and can't even be described. We had an amazing dinner there for about 22 Euros each; staff was attentive and very refined. The breakfast buffet is beyond anything you could imagine. I have celiac which I mentioned briefly just once and everyone remembered thereafter, bringing me gluten-free breads, rolls, Caprese cakes, croissants. etc. The bathrooms were very nice with a shower and a tub. Housekeeping and bell service were also very kind and attentive. We have nothing but good things to say about the Hotel Tramontano and would go back in a heartbeat. We left Sorrento sadly as we fell in love with it, and traveled to another region/city but never found that level of kindness elsewhere. Not sure if it was just the hotel staff or the people of Sorrento overall, but we had only positive and very kind interactions. Highy recommend on all levels.

A comfortable historic hotel with lots of history. Whilst keeping its past identity the rooms are comfortable and extremely clean. Many have sea views across the bay of Naples to Mount Vesuvius. The staff are brilliant, welcoming and attentive. Don’t leave the hotel until you have had a drink on the terrace where the staff will greet you and make the occasion special.