Heritage le Telfair Golf and Wellness Resort

Beautiful hotel. It’s just a shame the service was not great. Would recommend other hotel in le morne over this

Incredibly disappointed with our stay here. I will try to give a balanced review, but ultimately we felt like we massively overpaid for a very poor experience. We had stayed at LUX Grand Gaube for 5 nights before our 6 night stay here. It was impeccable and half the price. At Heritage Le Telfair we paid over £400 a night for our room (B&B only), which is an extremely high price point at which we expected the utmost luxury and excellent facilities and services to match. The food offering was poor. The breakfast buffet was ok but not great. Gin Ja was expensive and inedible - the nasai goreng and pad thai tasted identical with the same oily, flabby texture and the same generic sauce/seasoning. C beach club was slightly better and we had lunch there a few times. The resort had a huge number of stray/wild cats and dogs roaming freely. The cats were at breakfast every morning jumping on tables and eating food, and rubbing against your legs under the table. Many guests were obviously uncomfortable with this unhygienic and unwelcome addition but staff did nothing and totally ignored the problem even when asked for help. Stray dogs laid right at the edge of the main pool throughout the day, often bothering guests, and again staff did nothing to try and get rid of them. We felt quite strongly that this isn’t good enough for a 5* hotel and that there should be measures in place to deter them from coming into the resort. Obviously animals are everywhere on the island, but were not a problem at all in other hotels, so it can be done. The service was very poor. Staff mostly didn’t interact with you, were not friendly or attentive, and generally seemed to lack competence and professionalism. They often brought something other than what you had ordered. The facilities were not up to 5* standard at all. Two very dated pools, one heated and full of families, one unheated and next to a canteen with stray dogs and again lots of children as there is no adults area or pool. The ‘activity centre’ looked like a detention centre (photos attached) and was incredibly shabby and dirty. The thing we were most unhappy about was housekeeping. The room was lovely and we were happy with it when we arrived. However I am pregnant and was being sick frequently. We explained this to our rep and when we saw our linen hadn’t been changed (despite their written information stating it would be done daily, attached), we asked for it to be done since I’d been unwell and also spent more time in bed than usual on holiday. We had to ask for this daily until it was finally done on day 5 of a 6 day stay, and even then they didn’t change the pillowcases. They told us they’d done a ‘deep clean’ which wasn’t at all what we were asking - we just wanted fresh linens. In addition to this, linens and towels were stained and old (photos attached) which shocked us. We were also woken at 8am by housekeeping knocking on our door and subsequently walking in while we were undressed at 8.45am. Totally unac

We stayed here for three nights. Big and beautiful property. Luxurious and elegantly designed. Comfortable and clean room. Dinner at the Zafarani (Awali), and Gin Ja, was excellent! Fredrick and Thiru were outstanding. We enjoyed the heated spa, and the couples massage, it was so relaxing. Pricilla was exceptional. She listened to our concerns and helped us with dinner reservations and checked on us regularly to make sure we were ok. Efficient, gentle and always had a beautiful, and welcoming smile. Our flight back home was very late, and she made sure we were given a late check-out. We greatly appreciate that kind gesture. Smita made our check-out smooth and easy. We had a lovely stay.