The St. Regis Le Morne Resort, Mauritius

As a 5 star hotel and the high room rate, the service of this hotel is not up to the standard. Most of staff in the restaurants have bad faces, n some of the receptionists at the front desk are not helpful. I have asked for a late check out owing to the late flight n poor weather condition with cyclone approaching, a fat lady at the front desk told me that we have to respect to the check out policy n she cannot even allow only 1 hour of late check out (pls note the check out time is 11am which is earlier than most of the other resorts n hotels in Mauritius). Other housekeeping staff n bellboys are nice, the butler is also helpful but u have to find out all the information via their app/QR code. Although there are not too many guests in the hotel, they will ask u to make reservation for the dinner instead of walk in. On top of all the above, the hotel’s cleanliness is a concern, 1 night I found a very big cockroach hidden at the back of minbar. It was so scary that I couldn’t sleep well that night. For the pros, it has a very long beach line with clear water. It has a lot of facilities including library, game room, cinema, gym, water sports, 2 swimming pools n more restaurants with different cuisines than other hotels. I chose it bcz it is ranked as a gourmet hotel but I found that the food is just fair. In conclusion, I won’t pick this hotel for its average service n cleanliness with a very high room rate.

JW Marriott Mauritius is literally like heaven on earth. From the services to the food, everything was impeccable 👌! We loved our stay here. Kids had so much to do too. We didn't leave the resort for any sightseeings. We enjoyed everything about this place. Will highly recommend honeymooners to consider this place for your honeymoon. Really really had a great time here! They also surprised me with a birthday set-up in my room. The butler service was really great too. The buggy will pick us up to send us to anywhere we want. Will truly miss this place when we get back home. Hope to come back here again someday.