KCI Lodge

Every thing was good

After securing my reservation online, i called the facility to inquire about early check-in. It was 1;45pm. On-line stated that their check-in was 4:30pm. Upon finally reaching a person to speak to....i was treated with rude haste and hung up on. I drove to this facility and sat in the parking lot to observe. This hotel looked shabby, the parking lot was rough terrain. It appeared to be a seedy, unsafe, unsecure environment. I did not even go inside. I wasted money because of the rude treatment to myself, a paying customer. And because of the ill, unkempt visually, and unsecured feelings of the outside environment i did not even want to stay. Refund please.?!

Run down. In need of repair and cleaning.

The stay was good and the staff was friendly and professional

Easy at check in and quiet

The only issue i had was the air conditioner was a mess. It was so loud i couldn't sleep. However, my check in was good, the room was clean, and the pillows were fluffy.

Should not be in business I’ve never been to a shelter until last night and think I real shelter is a lot better

So I booked an accessibility room and I'm given a third floor room and no elevator in this hotel. But it gets better I finally climb the stairs and my key don't work. I go back down to get a new key and climb all the way back up and that key don't work. After the employee tried several times and went to use his key a man inside the room opened the door and said "There's someone in here!" That was horrifying for him, us and the guy who was staying in room 310.