Guest User
November 30, 2022
We have to travel very often for our 2 year old son's fatal ultra rare progressive neuro-degenerative disorder IRF2BPL. My son and I travelled from NYC to Maysville for ONE night to see a specialist at Cincinnati Children's Maysville campus. Slim pickings on accommodations in Maysville. So being that we are extremely loyal Hilton honors guests we decided that this Hampton Inn made sense since it was only 6 mins from the Dr. Check in was great, the stay was OK, cleanliness could have been better but for one night we were fine with it.. plus with my son's condition I always clean the room myself as well. Noise was an issue since they put us on the first floor.. which isn't in our preferences but we were exhausted and my son just needed to rest so we took the room we were assigned. Our Pack and Play was NOT in our room when we arrived.. I had called specifically the day before to make sure we would have one upon arrival.. due to my sons condition he gets tired very easy and needs to rest often. It wasn't in there so I requested that it be brought by a certain time which they did accommodate but it ended up being a regular meal crib and not a pack and play.. whatever no biggie didn't say anything.. my son had a safe place to sleep. Flash forward to check out, mind you this hotel was very much not at capacity by any means literally in the middle of nowhere. Up until our appointment was made with Cincinnati children's for the Maysville campus I had NO idea that Maysville existed. Housekeeping started harassing us at a few mins before noon aka check out. Calling, Knocking etc. Mind you we have status and are granted late check out of which I had confirmed with the front desk!! The knocking and constant bothering of course was scaring my special needs toddler. And of course interrupting us getting out of the ROOM! The actual housekeeper told me "don't worry honey take your time" and so I said thank you we need 10-20 mins max and we will be out. Mind you I always clean and tidy all of our trash, towels, etc and we TIP! and Left treats due to it being close to the holidays!! This trip my husband wasn't able to join so imagine me solo, my toddler upset with all the chaos of the staff being so rude, being in a different place to begin with, knowing he needed to be brave at the doctors appointments that were within that hour. It was a complete mess. Then the most appalling thing happened, the house keeping "supervisor" came knocked very rudely and threatened us and said we had 2 seconds to get out of the room. It's like come on don't you see I am literally zipping up one more bag, putting shoes on my toddler and we will be GONE! my god. IT was mortifying and so upsetting to say the least it was only 12:20pm!!!!!!!!!!!! The GM did apologize she heard the whole exchange when we were vacating. But the fact of the matter is Hilton should be ashamed that they have such a low caliber of a person working for them. An apology isn't enough when my son is li