If it weren’t for the spectacular location, this would be a 2-star review. Check-in was fine and easy, except communication was a bit of an issue. I don’t speak much Spanish and they don’t speak much English. My biggest issue came from a lack of customer service and noise. They LITERALLY started construction above our room at 9:30p, wrapping up after 11:00p. No joke. I’m talking power tools, ladders being dragged, workers taking over the noise, etc. when I called the front there was not even a hint of an apology. Other random bits of annoyance include a bathroom that permanently smelled of sulfur, room service but no menu provided, all extras (massages, food, wine, etc) could not be charged to the room, a front desk attendant who was only nice to my husband, watery coffee, and then some. But the terrace? SPECTACULAR. The spacious room and bathroom? FANTASTIC. It’s a high-priced, boutique hotel on the malecon. They need to do better.