Hotels Near Macy＇s Backstage in Mcallen

The front desk lady couldn't even find my reservation even when I had a confirmation number and an email she said that I reserved through a third party (TripAdvisor) and the reservation was under my mother's name and I was the one who made it and pay for it. The carpet of the room was so dirty, and the toilet was not even working right, I had to flush it like five times to make it to work. When I requested another room she gave me the keys of another room and they were not even working. So I had to go back and forth like three times to change keys and none were working. The lady was not helping at all and she had a bad attitude she made me wait for long time in the lobby. At this point I didn't want to stay in that hotel anymore because I was with my mother, she is 61 and she needs a special service so I requested cancellation of the room and a refund she said that I reserved it through a third party(TripAdvisor) and she couldn't do anything because she didn't know what I had pay for. So she denied a refund. I had to call the corporation office to solve the problem and she acted like she was talking to her manager. When I requested to talk to her manager she said she was talking to her boyfriend. Obviously I got upset and I just asked to respect my rights as a customer, because I had already paid. She didn't care that I had my mother with me and she kicked me out the hotel with my sick mother and she called the police on me like I was a criminal. Also I have to pay a $50 deposit. She said she was going to give me the money back. As today , I haven't got any refund. Please take action about this poor customer service. The employee was so rude. And please help me get my money back. Also I recorded a video of the keys not working so you can see that I'm not lying. And also I took a picture of the sticker they have on the door of ”TripAdvisor”. They have a sticker promoting TripAdvisor at the door but when I asked her about TripAdvisor, she said she doesn't have any idea about that and she doesn't even know what I had paid for through you. I would like to talk more about this case please call me or send me an email I will call you as soon as possible. Thanks . Fernando

Very pleasant clean stylish hotel, location perfect, especially if you need to go to the bus station. I liked almost everything. It is evident that the hotel management is suitable with love and great attention. From the downsides, that when evicting instead of returning the deposit of 25$, on the contrary, it was withdrawn an additional 65$. After the letter to the support service corrected, but still the precipitation remained.

We went for a wedding and the Christmas holiday and it was absolutely amazing. We got a beautiful view of the South Pole holiday attraction, the happy hour was on point the food was delicious breakfast was custom and complimentary and dinner was excellent and affordable. We tried a little bit of all the food they offered and not one disappointed! The service was super friendly and would greet you in the halls. We had to order a few things and they came quickly the space and the cleanliness was phenomenal. I will never stay anywhere else when I visit the Valley again. It was well worth it and just takes you to another place where you're taken care of.

I share my experience ... I want to think that if your system works, nothing like this happens .... When you arrive and request check in, they told me that they had no system, which as my stay was paid with points, They would make me a point refund and I would have to pay my room because they had no way to know that my room was actually paid; to what I comment I have the confirmatory that arrived me by post where the point deduction is and they say I have to Wait for the manager, who arrives in 10 minutes or calls the customer service. I decided to wait for 10 minutes and while I wait, plated with the reception girl and tells me that most likely I NOt get a room, he understands I have my family there, but she can't do anything ... reason why I start to it was worried, because my two little girls were sleeping and my husband and I had the power to eat and rest in the hotel before we went out shopping ... Just walked through the food ... Then I worried more because I started to review the costs of both nights and hotels were very expensive ... What affected my travel budget .... I return with the girl, I ask the manager (have already passed 10min) and tells me that you don't know, that he has no time to arrive, who can come at any time because you don't have to be there ... I worry even more and I begin to bother because they tell me that in 10 minutes you come and then they tell me that you don't have time ... My husband and daughters still wait in the truck ... I tell the girl of Reception please contact the manager, I ask if you were told about my situation and tell me one hour to see it, I can't stay indefinitely waiting for the manager to give me reason about my room, which was already paid, speaks to another person for a radio type and comments on my situation, to which the person answers (in English) that is the same as the other gentleman, and they start talking about another similar case and that the gentleman was angry and asked them for the names who was going to complain and the radio lady starts to insult the Lord of whom they were talking, for this moment, the chava realizes I am listening and removed the speaker .... I was even more disturbed because the other Lord was not given his room that he also paid with points ... And I begin to think they won't give me room, I care about where we're going to sleep... That's why I told you I called the manager, he says he can't give me the phone, I tell you I understand, please she call it and tell you my situation, she tells me she can't and she calls clients, I try to call from my cell, and I get a sound from a charge for roaming so I hang and I ask you if you can lend me a such of the hotel or if she can call because I am charged but if she marks, it is free, and just at that time the lady that spoke badly about the other client arrives, the first girl approaches her and delivers to her or