Homewood Suites by Hilton Medford

It was nice to stay here again without all the covid restrictions that we had last time, the hot breakfast was awesome so much to choose from much better than the brown bag during the whole pandemic will definitely be back

The genreal manager Jodi is very rude and called me names after I tried filing a complaint about my room being dirty. I recently spoke with a corporate manager about my situation and about this horrible stay and he said "it is their loss" "they are the ones that will lose money on you not staying with them on a regular basis" He also told me that I am not the only one to file a complaint about their rude behavior and unsatisfactory and dirty hotel conditons. He said their has been numerous complaints regarding the way some of the staff has rudely treated the paying customers. He said maybe some day corporate will actually doing something about it because it is sad to allow them to treat paying customers in such a way. This was my experience: Friday February 23 we told the receptionist at the front desk that the room we had stayed in was dirty. This included a dirty toilet seat, unsanitary bathroom, and a bathroom sink that had debris in it and as a result would not drain. It appeared that urine was on top of the toilet seat as well as underneath the toilet seat. There was also black hair on the seat as well. We noticed this immediately when getting in our room but didn’t want to try and change rooms as it was around 9 pm when we got in our room and we were very tired and we were also told that there was very limited rooms that night. The next morning, after I told the receptionist about the dirty bathroom, she said she was going to go tell the executive cleaning lady and got up and left. The executive cleaning lady came over and told me in a rude short tone that the room I had stayed in "had just been deep cleaned yesterday" but she said she could give me points if I wanted them. I said instead of points, I’d like to file a complaint due to the room being dirty. And the executive cleaning lady walked away and went into the back room, she didn't even explain what she was going to do, she just left. The receptionist then started telling me in a very rude short tone, that the rooms had just been deep cleaned by the team and said that we haven't stayed during construction but that there had been construction going on at the hotel. I responded by saying that the room I stayed in was dirty and I was unsure of how it was just deep cleaned unless maybe the construction workers had used the bathroom because the toilet was dirty, and I explained that I had to sit on a dirty toilet, because it was obvious that my toilet was not clean because the actual seat was a little grimy and sticky and I could feel it on my skin when I sat on the seat. I also explained that the bathroom floor was dirty as well and the shower facet. The shower facet was sticky, it was so sticky that my hand stuck to it when I tried to turn the shower water on. I told the receptionist that it was starting to make me feel like they were insinuating that I was lying because her and the executive cleaning lady kept telling me that the rooms had just been deep cleaned by their t

Very cleaned, friendly.

Love the decor at the hotel for the holidays. Have stayed here for years now due to the spacious rooms and especially the last couple of years when I have had to use a whhelchair/scooter chair. It was all good during this stay till the the vent in the bathroom ceiling fell out and right onto my head while I was at the sink getting ready. Luckily it was hard plastic and not metal. I did get knocked pretty good but not enough to go to the hospital, just gave me a headache for awhile. I did take a picture and report it to the front desk and showed them when I checked out. They were pretty surprised but expressed that they were glad I was not seriously hurt. It did make a good story to tell our friends and family that we met up with later. I will stay here again but will be watchful in the bathroom. Also, it would be good for someone to sit in the handicapped accessible shower and see how difficult it is to reach the wall mounted soap and shampoo unless you have arms like a monkey. It would be nicer if they were mounted lower and possibly find a way to make them closer to the bench in the shower. Other than that we really like staying at the Homewood Suites when we come over from Klamath Falls.

Loved the front desk lady. Named Tammy. So sw÷t.