Best Western Horizon Inn

Everything was amazing!

As a frequent traveler, I try to give the hotels I stay at some leniency. However, my experience here was far from satisfactory and I advise against going here. The location was very sketchy, sharing a parking lot with a Black Bear Diner. The first thing I noticed as I pulled in was the lack of cars and a singular baby stroller in the lot. I had to double-check that I wasn't in a horror movie. Despite my initial horror, I was desperate for a hotel and decided to stay anyway - Not a good idea. This Best Western lacked the typical hotel ambiance and the room I was assigned showed its age with outdated furnishing. Unfortunately, when I uncovered my sheets to rest, I was met with a horrifying sight - A TISSUE AND SUSPICIOUS STAIN. Shaken, I called the front desk where the staff there were apologetic and promptly provided me with another room and a late checkout, for which I was grateful. The second issue was light coming through the door, which was distracting but at least the bed was clean, even if it was uncomfortable. Before leaving, I visited the breakfast bar, looking forward to a continental breakfast. The atmosphere was pleasant and laid back, but I couldn't help but notice that the tongs were unsanitary, which was off-putting. The blueberry muffin was enjoyable, but the cereal was tasteless and reminiscent of cardboard, the coffee was bland, and I couldn't even finish the bacon. My peace was interrupted when a housekeeper knocked on my door, asking about my departure time. I explained my late checkout and she left. Slightly irked, I returned to eating my mid-tier breakfast when I heard an ear-grating knock a couple of years later. Annoyed, I answered again, only to be berated by the man who claimed "late checkouts weren't a thing" Eventually he left when I assured him that I was almost finished packing. This situation was not only rude but also greatly inconvenienced me, as my family had to return from the hospital to make sure we could pack up on time. Additionally, changing room keys daily was very inconvenient. Despite the courteous and understanding attitude of the front desk, the rest of my stay was a complete nightmare, due to the behavior of the staff. From reading other reviews, it appears that dirty and unkempt rooms are a common problem here. While I didn't expect Ritz Carlton quality, I did hope for a decent room, especially since I've always had pleasant experiences at other Best Western establishments. Sadly, this place was far from satisfactory, with a grimy and unpleasant atmosphere. Considering my overall experience, I would rate it a 3/10. However, the price I paid, even with a discount, was exorbitant at $100. There are much nicer hotels in the area at similar prices. As a result, I won't be returning, and I strongly discourage anyone planning to stay in Medford from choosing this establishment.

1st room bed fell to the middle. Breakfast mushy eggs no waffles

Older facility. Needs some upgrades.

Great place to stay , i ask for a room in the first floor amd they told me there weren't any available, jist because i booked wi5h a thi4d party i was pit in the 2nd floor when i woke up the nedt morning the parking lot was not full , so they were roomw available in the first floor not cool

Only thing we didn't like was the breakfast. The eggs were better before and the auto pancake maker wasnt wirking and we like the waffles better.