Great location just a block away from Masjid Nabawi near gate 37 which is a few feet away from blessed gate 1. Lots of near by shopping as usual with shops open till midnight.
Hotel lobby is open and clean with dates and refreshing water offered all day long. Huge sitting area at the mezzanine level where families can gather.
Breakfast was great with fresh eggs made to order, huge hot and cold selection. Manager of breakfast and his staff were super nice and very accommodating.
Room service staff very friendly and also very nice and informative.
But the best for us was the laundry service. For the days we were there, Alhumdulillah it rained daily which of course is quite refreshing and with a family of 5 we had lots of wet clothes. Unfortunately the clothes didn’t dry up in room air as quickly as we thought. So we requested the laundry service to dry them which they did ASAP given our flight time.
One downside, we had two room as part of the Ambassador suite and one the small rooms AC didn’t work. Weather was cool but certainly needed AC. Had it been in summer, then it would have been unbearable.