Y Platinum Hotel

Not very good customer service and food is not good choice

It was hard to even get an extra towel from hotel when there were 5 people staying and they gave only 1 towel and refused to cooperate

Cleanliness and state of the art facilities.

Very kind people. Geat breakfas The room very clean

The room was fine but too much noise from the other rooms and their toilets.

The rooms were not in good condition.

Unmaintained facility. Broken furniture and lack of basic amenities such as towels and iron. Requested these items multiple times and when I got an iron it had burned cloth on it and damaged my clothes. Really low quality place.

A rather small hotel but it is a proper hotel. You can expect comfy stay.  It looks like the theme of this hotel is Hollywood movies. We headed to the hotel after visiting Al-Masjid an-Nabawi. I don't think it is really far from the mosque, but it is not walking distance. - Wi-fi - AC - Complimentary PET water/coffee - TV - Hot water shower - room service I am not sure if every room has a similar layout but there is a huge space just in front of the door, which I didn't understand what it was for. Probably it is good for you to open suitcases,,, Breakfast isn’t plentiful although it is buffet, it is simple. I am small but even I felt the shower cubicle is really small (narrow) Our room didn't have view.   Our stay was very short, and I can't tell how exactly it is excellent or average, but I will look for another option if I ever go back to Medina.

A bit far from Prophet's mosque but good compare to the hotels in Haram area. Quiet and safe, clean. The ine problem is they don’t do housekeeping on daily basis, the travelers needs to ask for it. I will recommend.