Frontel Al Harithia Hotel

Good hotel but need renovation, furniture and carpet look old.

Not a 5 star hotel. The room was really dirty. Hazard, sockets were loose. The wires had tape around them. The housekeeping were rude. I asked for 2 more bottles of water as we only had 2 in the room and there were 4 of us and he wouldn’t give it he said we have some in the room, when I told him we only have 2 he asked me how many people were in the room so I told him 4, then he gave me 2 more. It can get really busy namaz times at the lifts but then most of the time the lifts would have signs saying out of service. Breakfast was standard. The only thing is it was close to the haram.

Visited with my husband and two children aged 15 and 10, along with my parents and my grandmother. We had two connecting rooms and this was perfect for us to be able to have plenty of room but also easily spend time together. The hotel is located within a 5 minute walk of masjid Al Nabi and we were very impressed with it. Check in was smooth and painless. Our room were ready and in the correct configuration. They were clean, modern and spacious. The staff were all pleasant and big shout out and appreciation to all the cleaning staff, very hard working and thorough. The WiFi was fast and easily accessible. There was plenty of storage space, the bathroom was well appointed, there was a safe and a fridge. Basic toiletries were provided as well as a hairdryer. Breakfast was included and we really enjoyed the variety and especially the Karak chai at the end. There is an omelette station, pancakes, pastries. Hot and cold buffet. Lots of cakes and yogurts, fresh fruit. Again the staff very pleasant and helpful. We did not eat any main meal at the hotel. It was quite pricey, we did have ice creams and snacks from the cafe on the ground floor. The lifts were plentiful but did become very busy during namaaz time which is understandable. The staff did try their best to ensure some level of organisation but sad to say some of the guests really lose all sense of decency. Both here in Madina and in Makkah I am amazed at the complete lack of simple courtesy or repect for ladies or children. Even people in wheelchairs being shoved and pushed. Not the hotels fault, I simply mention it so generally people can be aware. It is located in an ideal location near to the ladies gate and we found it to be a good location for shops and restaurants also. Would be happy to stay again.

Amazing staff at all levels nothing is too much trouble along with the location to Haram and all amenities close by Hotel breakfast is well catered for at all levels and from our visit last year they have increased it further. The rooms have mini fridge bathrooms have toiletries rooms are cleaned daily The reason for a 4 star is 1.bathroom needs updating 2. Guests eating in hotel reception/ lobby why ? When you have a room it’s very unprofessional it’s not cleaned up attracts flies not a place you would like to sit and relax in evening as it’s taken up guests eating and their rowdy which is a shame as it’s such a lovely reception area if hotel was to allow guests to eat besides room then on the table and chairs in the cafe area Where are the guests suppose to sit in evening when sofas are occupied with guests eating?????

A very good 5 star hotel with only a few minutes walk to Haram Shariff. I had a very comfortable stay with my family. Staff were very helpful and polite. Has good amenities. Rooms well designed. I will recommend this hotel and will stay here again if visit Medina.

frontel hotel is one of the best hotels ive ever stayed in, the room service is the best not even kidding, the whole stay was very comfortable, Masjid E Nabvi is easily accessible from the back door, HIGHLY RECOMMENDED! the concierge and housekeeping guy is also very amiable, totally in love with the experience, would stay here for sure in my next visit to madina

My husband and I, with our two teenage children stayed here during our Umrah trip. We arrived at 12pm and although check in was at 4pm, we were swiftly checked in and given our room much earlier than anticipated. Reception staff were very welcoming. The room consisted of a bedroom and main bathroom as well as a separate room for the children with a small toilet room attached. The room was spacious and clean with slippers and toiletries provided. For breakfast, there were plenty of options available. This hotel is truly a hidden gem and very close to the Masjid e Nabvi. From the hotel door to the boundary of the masjid, I counted 125 steps! This is to gate 16 of the masjid. There are lots of places to eat within walking distance including the larger fast food chains and smaller vendors. There seemed to be something for everybody. There are lots of local shops all of which were mostly reasonably priced. We had an overall good experience but if I was to improve one thing, I would say that the quality of housekeeping daily was not to the standard as when we checked in.

Location is good. Staff reasobable. Facility poor. Not 5 star hotel at all. Maximum 3 stars. Not very clean. I waited for 30 minutes or more for luggage to be taken. Food not great. Very basic breakfast. The food preparation id not great. In summary i will not stay in the hotel again unless changes occure