Guest User
March 27, 2024
We chose a 5-star hotel for a 2-night business trip. Instead of 2 separate beds, we got a double bed. We found a construction site in the hotel, but the staff promised us peace and quiet. From 8:00 a.m. until the afternoon, there was loud drilling of concrete. Unfortunately, it was impossible to sleep. When we called reception, we were told that the work was now finished, but it continued for hours. It was horrible. We also took videos of the construction noise, but unfortunately we can only share pictures here. In the evening, we were told that we could find a solution with the manager regarding the dinner bill of €322, which would have been acceptable for us given the circumstances and departure the next morning. This was not possible at checkout, instead we were offered a voucher that was initially valid for 6 months. Since this hotel has no other branches, we found ants in the bathroom and will not be coming back to this place, a voucher is not an option for us. We demand an acceptable solution, not a recommendation for this hotel. We opted for a 5 star hotel on our 2 night business trip. Instead of 2 separate beds we got a double bed. We found a building site in the hotel, but we were promised peace and quiet by the staff. From 8:00 in the morning until the afternoon, concrete was being drilled loudly. It was impossible to sleep. When we called reception we were told that the work was now finished, but continued for hours. It was horrible. We also recorded videos of the construction noise, unfortunately only pictures are possible to share here. In the evening we were told that we could find a solution with the manager about the bill for a dinner of €322, which would have been acceptable to us due to the circumstances and departure the next morning. At checkout this was not possible, instead we were offered a voucher with an initial validity of 6 months. As this hotel has no other branches, we found ants in the bathroom and will not be returning to this location, a voucher is not an option for us. We demand an acceptable solution, no recommendation for this hotel.
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