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Popular Hampton by Hilton Hotels in Melbourne

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Top rated hotels in Melbourne

Hampton Inn & Suites West Melbourne-Palm Bay Road

Hampton Inn & Suites West Melbourne-Palm Bay Road

4.7/5104 Reviews
This hotel is horrible Management allowed its employees to be extremely disrespectful to many guests in our group. We were there for a baseball tournament from out of state for a week and had many rooms booked. When we approached Brett the GM about the issues, we were all told by the front desk if we didn’t like it then leave. This is how the Hilton allows their managers and employees to treat paying guest with children. The employees lied and he had no problem with another guest using foul language to antagonize one woman in our group. The manager had the nerve to call the police on our entire group when we wanted an explanation about their lies, hanging up on us when we questioned them. ! We all contacted corporate to file complaints . Corporate even spoke to Brett who refused to open the pool for us when they said he should. Unfortunately it all started when one of our babies had a swim diaper on and had an accident in the swim diaper while in the pool. The manager was telling guests Checking that our group was the reason the pool was closed and that was a lie. The pool was cleaned, shocked, and the water was tested and found to be fine. They just didn’t want to open the pool and admit they were rude and wrong. The GM was rude, raised his voice to a mom and other woman. Very very bad customer service!!!! Terrible place to stay.
Hampton Inn Melbourne-Viera

Hampton Inn Melbourne-Viera

4.4/5100 Reviews
Front desk was out standing. She was cordial, professional, and everything management could want. Front desk was out standing. She was cordial, professional, and everything management could want. Front desk was out standing. She was cordial, professional, and everything management could want. Front desk was out standing. She was cordial, professional, and everything management could want.

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