We reserved our room at the Hilton Rialto for one night (5/22/2024) to attend our granddaughter’s graduation because I believed the Hilton name guaranteed a certain standard of care and quality. On arrival, we noted that the large square clothes hook on the bathroom door was falling off, the grout in the shower was mildew stained, rust stains from handicap bar on shower wall and paint buckled and pealing near bottom of bathroom door. Later that evening while closing the curtains for the night, the left side rod and railing pulled out of the ceiling. During dinner we asked Frank, the bar host, if there was a cooler available to leave a large bouquet of flowers in overnight. He was quick to say “absolutely”, placed an identification note with my name and room number on the bouquet. In the morning when I asked to pick up the flowers, no one knew anything about them. They were not in any of their coolers. The food and beverage manager came out to talk with me about the problem. I asked him to contact Frank or Nicole and determine the location of our bouquet. He returned saying that first, it was not his responsibility, hotel policy forbid staff from performing this task and that the flowers (a very large, expensive bouquet) had been thrown away. When I asked him why someone did not contact me instead of throwing away our bouquet, he had no answer. The tone of his response to me, as his customer, was not sincerely apologetic. He just repeatedly asked me what did I want him to do? Finally, out of pure frustration, I said I expected our room charge to be refunded. He informed me he did not have that power and would speak to a finance person. Given the lack of quality and care, I advised him we would not choose this hotel in future. No one from this hotel has attempted to contact me regarding this breach of care. Hilton no longer stands for quality and customer care as evidenced by the above.