Novotel Melbourne Airport

Convenient. Clean and staff were amazing. Food was overpriced but that’s everywhere now.

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.

Great hotel near to the airport and fantastic rooms. Staff could be a little faster in supporting travellers who are looking for a short airport stay before heading off on another flight. Great room though had we been staying longer.

Excellent hotel, just next to the airport. Accepted my request for late checkout without any hindrance. Highly recommend for a short stay at the Airport.

Stayed here for a night to pick someone up at the airport early in the morning. The hotel is very convenient and a short walk from terminal 4 and walkable from the other terminals if you are mobile. Hotel apparently has shuttle however I didn't use so can't comment on that. The walkway to the hotel is not very well signed and I arrived at night time and found it a bit confusing how to get to the hotel and the check in area. I've attached a picture which shows the way to walk there clearer which I received after checking in. Check in was quick and easy and there are computer terminals to self check in to speed up the process if the attendant is busy. Room was clean and very new and beds were comfy. I had an odd number room so were looking out at the end of the runway which my 7 year old enjoyed immensely. There was a bit of plane noise because of the proximity to the airport but didn't keep me awake and all hotels close by will have this as a thing. Room service can be done by a QR code which I thought was fantastic as didn't need to call anyone. The food took a long time to come (around an hour). I did try and call the room service number and front desk to check for an ETA, frustratingly none of the numbers would connect and when they once or twice they did ring, they then rang out. I tried ringing the external hotel number on my mobile and that went unanswered also. Food eventually came and was fine, just make sure to order well in advance. As the hotel is pretty new these small complaints can probably be put down to teething issues and I would definitely stay here again if I needed to be close to the airport.