InterContinental Melbourne The Rialto Guest Reviews
4.1/5
Very Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.9
Service3.8
Cleanliness4.4
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All reviews(62)
Positive reviews(54)
Reviews with photos/video(13)
Great location(14)
Awesome stay(9)
Friendly owner(8)
Easy to get around(7)
Classy environment(5)
Negative reviews(8)
Ho Fung
1 King Bed Classic
Stayed in Aug 2024
Solo travelers
17 review
4.7/5
Amazing
Posted on Aug 21, 2024
InterContinental is a good fit for someone loves heritages. However, it will be better if the safe within the room is usable.
jin satki 真挱气
Signature Suite
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 28, 2024
very good ambient , good breakfast and good service. will stay again
Response from Property: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted to hear that you enjoyed your experience, specifically our service and breakfast. Your feedback inspires us to continue delivering exceptional service and we look forward to welcoming you back for another memorable visit soon.Warm Regards,InterContinental Melbourne The Rialto
Anand
Classic Room
Stayed in Mar 2024
Couples
7 review
4.5/5
Great
Posted on Mar 20, 2024
Good location, very clean and good services.
Nice bar and friendly staff.
Guest User
1 King Bed Classic
Stayed in Sep 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 24, 2022
It is located in the Melbourne CBD, absolutely clean and tidy with exceptional services. The building itself is very gorgeous. I enjoyed the stay a lot.
Yin Ling
Classic Room
Stayed in Mar 2024
Business travelers
3 review
3.2/5
Posted on Apr 21, 2024
Good hotel to stay
Guest User
1 King Bed Classic
Stayed in Jun 2024
Family
4 review
2.7/5
Posted on Jun 10, 2024
Pros: The hotel is in a good location, close to the shopping area and Chinatown in the CBD, and convenient for eating and shopping. The building is very distinctive, but I have to say that if you have seen European buildings, you basically have no feeling for this kind of basic buildings.
Cons: There are too many complaints. Let's start with the worst, breakfast! I gave the child some cucumber cubes, but the child didn't eat them. I took them and ate two and found that they were moldy! I called the waiter over, took a look, and said: It's from the kitchen. What nonsense, don't I know that the food is made in the kitchen? There was not even a sorry, just standing there, I said It's okay, you can take it. I saw this person took the plate and turned around to pour out the food, and there was no subsequent internal processing. The papaya smelled sour the next day, and we didn't dare to eat it. The plates were dirty one by one, and there was scum on the plates. The itinerary for the day was a day trip after breakfast. Imagine if a child ate a moldy cucumber, he would have diarrhea on the way...
Here are some small complaints: No one answered the front desk phone. I called four or five times and got through once. I asked for water and a charging plug, but they said there was no plug. But when the guy who delivered the water came, I tried to ask again, and he brought me one very enthusiastically. There is no doorman, no receptionist, and you have to carry your luggage yourself. The room is old and there is no bathtub
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Feng7584
1 King Bed Classic
Stayed in Nov 2024
Family
6 review
2.7/5
Posted on Dec 9, 2024
The service was terrible. An Asian guy looked at me with a discriminatory look. Finally, the local supervisor was very nice. The windows of the room were sealed. Don't stay here if you have children.
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Anonymous User
2 Double Beds Classic
Stayed in May 2024
Other
20 review
4.2/5
Very Good
Posted on May 21, 2024
The room is big enough. As a five-star hotel, the facilities are average and a bit old, because the floor is low and the lighting is poor!
The biggest highlight of this hotel is its restaurant! It is beautiful, sitting in it and having breakfast is like being in an art palace!
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Youhulu
2 Double Beds Classic
Stayed in Apr 2024
Business travelers
89 review
3.2/5
Posted on May 6, 2024
The location is quite convenient, right in the center of Melbourne, and the room is relatively large! The hotel is just too old, and the facilities are outdated! The breakfast is quite poor, there is nothing to eat, and there is basically nothing to choose for Chinese stomachs! The waiter in the restaurant forgot to serve our coffee
It may be a problem with the room type, there is no view
The location of the cups in the room feels very unreasonable, it is easy to bump into them
The room cleaning is also perfunctory, and the cups that have been used to drink milk are not even washed
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Guest User
1 King Bed Classic
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The hotel is located in the city, with good service, clean and hygienic, convenient transportation, and complete facilities.
Sanitation: clean and tidy
Environment: feels high-end and classy
Service: Very satisfied with the service attitude
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Response from Property: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We are delighted your experience was wonderful. We look forward to welcoming you back again for another memorable visit.Warm Regards,InterContinental Melbourne The Rialto
Green522
1 King Bed Classic
Stayed in Apr 2024
Business travelers
13 review
4.0/5
Very Good
Posted on Apr 11, 2024
The location is excellent, in a relatively prosperous location, basically a 10-minute walk to Chinatown and a 5-minute walk to the shopping street, convenient for eating, drinking and traveling. The hotel's appearance is very beautiful and very photogenic. The hotel lobby is a sunken design, which is quite nice. The only drawback is that there are too few breakfast varieties, which are the same every day. You can choose to eat outside. Other sanitary services are OK. It's still a good choice!
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Ouertanshi
1 King Bed Classic
Stayed in Sep 2024
Travel with friends
14 review
4.2/5
Very Good
Posted on Sep 8, 2024
The InterContinental Melbourne is a converted historic building with a prime location. The hotel is very distinctive, the rooms are average, and the breakfast is good.
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Guest User
1 King 2 Double Classic Family Room
Stayed in Aug 2024
Family
17 review
4.1/5
Very Good
Posted on Oct 9, 2024
Right in the heart of Melbourne, the exterior is a historical building. The location is good, it's convenient to go out for dinner, shopping, and just walk around. The facilities are ok, I will stay here again next time.
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Response from Property: Dear Guest,Thank you for your feedback and for choosing to stay with us at InterContinental Melbourne The Rialto. We look forward to welcoming you back for another memorable visit. Warm regards,InterContinental Melbourne The Rialto
GeorgeZhuang
Classic Room
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The hotel is in an old building and has a unique flavor. It's great. The breakfast is good and tastes good. The room is also very clean. You can walk to Chinatown in about 15 minutes from the hotel. There are many restaurants and it's very convenient. It's been two weeks since the credit card deposit was refunded. , I feel uneasy, it is still recommended to use cash as a deposit in the future.
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Anonymous User
Classic King Room
Stayed in Nov 2023
Business travelers
1 review
1.0/5
Posted on Nov 10, 2023
I don’t know how the good reviews on the Internet came about. They are largely inconsistent with reality.
1. Facing the Asia-Pacific face, the service staff's attitude is average and they will not take the initiative to confirm member information and level. I applied for a room upgrade as a senior member, but was rejected because there was no room. However, there are still available corresponding room types on the official website and third-party platforms. I was told that it would be confirmed the next day, but after asking, it was still not available. When another staff member saw that it was a platinum member, he immediately changed his story and said that he had to change the room if it was available.
2. There are basically no services, which is very different from the previous intercontinental ones.
3. The room facilities are very average and old. In addition, the quality of the slippers is extremely poor.
4. There are actually very few breakfast options, which cannot match the level of an established five-star brand.