Ibis Styles Kingsgate Hotel Reviews

Response from Property: Hi there,Thank you for your kind review! We're delighted to hear that our team was able to accommodate your early check-in.We appreciate your understanding regarding the fresh paint smell in the hallway as we work on improving our facilities. We're glad to know this didn’t impact your overall experience.Thank you for staying with us, and we hope to welcome you back soon to enjoy the refreshed spaces.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your wonderful review! We’re so pleased to hear that our staff’s helpfulness and kindness made your stay more enjoyable. Your recommendation means a lot to us, and we're thrilled that you had such a pleasant experience. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Mrs Kaye Tan, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and appreciated the upgrade to a larger room. Our team takes pride in delivering friendly and helpful service, so it's wonderful to hear that this stood out during your stay. We’re also glad that our convenient location near Southern Cross Station and nearby groceries added to the ease of your visit.We look forward to welcoming you back in the future and providing you with another great stay!Warm regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your understanding regarding the renovation work. We’re glad to hear that the location was convenient and that our manager was able to assist with a room change. We appreciate your patience and are happy you received good service. We hope to provide an even better experience on your next visit!Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Steckdaus,Thank you for your lovely review! We're thrilled to hear that you found our hotel great value and appreciated the convenience of our location.It’s wonderful to know that our flexible approach allowed you to return to your room while waiting for your delayed train—your comfort and convenience are always our priority.We hope to welcome you back soon for another seamless stay. Safe travels, and thank you for choosing us!Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your feedback! We’re glad to hear that you found the check-in process quick and the room suitable for your stay. It’s great that you enjoyed the nearby dining options and took advantage of the lovely riverside walk!Regarding the deposit, it is intended to cover any extras or incidentals during your stay, such as breakfast, parking, or room extensions. We appreciate your understanding, and we’re pleased to hear that the breakfast supplement was reasonable. Just so you know, breakfast charges can also be put on your room and settled at check-out for your convenience.If you have any further questions or need assistance during your next visit, please don’t hesitate to reach out. We look forward to welcoming you back soon!Warm regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for sharing your feedback. We're sorry to hear about the difficulties you experienced and regret that we couldn’t meet your expectations on this occasion.Your experience is important to us, and we’d appreciate the opportunity to address your concerns.We hope to regain your trust in the future and provide a more positive experience.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi Shilang,Thank you for your feedback, and we sincerely apologise for the inconvenience caused by noise during your stay. Please note that our construction team is scheduled to work between 9:00 AM and 6:00 PM to minimise disruptions. If you experienced noise outside of these hours, we encourage you to notify our 24-hour reception team so we can promptly investigate and assist.We truly appreciate your understanding as we work to enhance our facilities, and we hope to welcome you back for a more comfortable stay in the future.Kind regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for your wonderful feedback! We're thrilled to hear that our front desk team was able to assist you so efficiently with your last minute booking, and we’re glad we could make your experience a positive one.We hope to welcome you back again soon.Best regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there, Thank you for your feedback. We're glad to hear that our hotel served its purpose for a quick night's sleep, especially for late night arrivals. We appreciate your comments about the facilities, and we'll take them into consideration for possible improvements. It's great to know that you found our staff to be friendly. We value your input and hope to welcome you back for another comfortable stay in the future. Kind regards, ibis Styles Kingsgate Hotel

Response from Property: Hi there,Thank you for sharing your feedback. We’re sorry to learn about the noise issues and the condition of the room. Your comments are valuable, and we'll be sure to address them to improve our guest experience.We’re glad our place served as a good base for your explorations in Melbourne, and we hope to have the opportunity to provide you with an even better stay next time. Kind regards,ibis Styles Kingsgate Hote

Response from Property: Hi Paras Rabra,Thank you for your feedback! We're pleased to hear that you enjoyed your stay and found our location convenient.We apologise for the inconvenience with the shower head. Your comments are helpful, and we’ll look into this issue to improve the comfort of our guests’ showers.We look forward to welcoming you back on your next visit. Thank you again for your feedback and for choosing our hotel.Best regards,ibis Styles Kingsgate Hotel

Response from Property: Hi there, thank you for sharing your experience! We're pleased to hear our convenient location near Southern Cross Station and the city center worked well for you. We strive to provide a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back on your next visit to Melbourne! Kind regards, ibis Styles Kingsgate Hotel

Response from Property: Hi Po Chu,Thank you so much for your kind review! We're delighted to hear that you enjoyed our convenient location and found your room comfortable and clean. Our staff takes great pride in providing excellent service, so your positive comments mean a lot to us.We hope to welcome you back soon!Kind regards,ibis Styles Kingsgate Hotel