Pullman Melbourne City Centre Reviews
Pullman Melbourne City Centre
265 Little Bourke Street, Melbourne, Victoria, 3000, AustraliaView Hotel Details
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Pullman Melbourne City Centre Guest Reviews
4.2/5
Very Good
162 review
Verified reviewsLocation4.3
Amenities4.0
Service4.0
Cleanliness4.3
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All reviews(162)
Positive reviews(148)
Reviews with photos/video(31)
Awesome stay(21)
Easy to get around(19)
Convenient for shopping(19)
Friendly staff(13)
Located downtown(12)
Large rooms(11)
Many dining options(5)
Negative reviews(14)
PICHAYA
Classic Queen Room
Stayed in Mar 2025
Family
1 review
Amazing
Posted on Mar 6, 2025
The location of hotel is very good as it's in the middle of CBD, very convenience. Room is big and clean.
Response from Property: Dear PICHAYA,Thank you for your feedback. We're glad you enjoyed the convenient location and found the room spacious and clean. We look forward to welcoming you back.Best regards,Alex MihardjaExecutive Assistant
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W Winnie
Superior King Room
Stayed in Sep 2024
Couples
3 review
Very Good
Posted on Sep 21, 2024
Situated within the free tram zone, stations are just downstairs if not within a quick walk. The king bed room is large and spacious for easy packing and unpacking. It is new and clean that is the carpet has no smell. It is near Chinatown as well. The location is perfect next to great shopping malls, food options and transport services. They do not provide toothbrushes and room slippers for eco reasons. Check in was fast and smooth. There’s a water station on my floor to get a jug of still or sparkling water.
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Response from Property: Dear W Winnie,Thank you for your feedback! We're glad you enjoyed our convenient location, spacious rooms, and eco-friendly amenities. Just so you know, toothbrushes and slippers can be provided upon request. We appreciate your understanding and hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
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JS2712
Superior Two Queen Room
Stayed in Nov 2024
Family
3 review
Very Good
Posted on Dec 9, 2024
excellent location, rooms were spacious. check in and check out was a breeze. had a parcel delivered to the hotel and the staff at reception were very helpful
Response from Property: Dear Yen Sern,Thank you for your wonderful feedback. We're thrilled you enjoyed our excellent location and spacious rooms. We're also glad to hear that check-in and check-out were smooth, and our team was able to assist with your parcel. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
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Victoria86
Deluxe King Room
Stayed in Feb 2024
Couples
10 review
Amazing
Posted on Mar 25, 2024
Very spacious room in a very good location right next to Chinatown.
No bottle inside the room but you get to have a refill outside your room.
Pls note that they don’t do housekeeping after 5pm! And during our stay they couldn’t do housekeeping some day in exchange of a fee bottle of red, white wine or champagne
Response from Property: Dear Victoria86,Thank you for your feedback. We're glad you enjoyed the spacious room and convenient location. We apologize for any inconvenience regarding the housekeeping schedule, and we appreciate your understanding. We'll take your comments into consideration to improve our service in the future.Sincerely,Alex MihardjaExecutive Assistant
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Guest User
Superior King Room
Stayed in Feb 2025
Couples
7 review
Posted on Feb 21, 2025
Charge wrong amount of restaurant bill
Response from Property: We apologize for the billing issue. Please contact us directly with the details, and we’ll ensure it’s resolved promptly. Thank you for bringing this to our attention.Regards,Alex MihardjaExecutive Assistant
Nahid Ullah
Superior Two Queen Room
Stayed in Jun 2024
Family
7 review
Outstanding
Posted on Jun 19, 2024
It was great stay for my family, very nice location, clean and friendly staffs.
Response from Property: Dear Nahid Ullah,Thank you for sharing your wonderful feedback. We're delighted to hear that you and your family had a great stay, enjoyed our prime location, and appreciated our clean facilities and friendly staff.We look forward to welcoming you back for another enjoyable experience.Best regards,Alex MihardjaExecutive Assistant
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Janet
Superior King Room
Stayed in Jul 2024
Family
6 review
Outstanding
Posted on Jul 16, 2024
Good location. Convenient. Pricing is good. Clean, facilities are new.
Response from Property: Dear Janet,Thank you for your positive feedback. We're glad to hear that you found our location convenient and the pricing satisfactory. It's great to know you appreciated the cleanliness and new facilities. We look forward to welcoming you back for another enjoyable stay.Regards,Alex MihardjaExecutive Assistant
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Kamdar
Superior Two Queen Room
Stayed in Dec 2023
Family
6 review
Outstanding
Posted on Dec 24, 2023
Best place to stay for a mid-size family hotel. The best part is everything in walking decision
Food
Hotel
Club
Lake
Response from Property: Dear Kamdar,Thank you for your fantastic feedback! We're thrilled to hear that you found our hotel to be the best place for a mid-size family stay. It's great that you enjoyed the convenient location and our amenities. We look forward to welcoming you and your family back for another wonderful stay.Best regards,Alex MihardjaExecutive Assistant
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HUEY JIUN
Superior King Room
Stayed in May 2023
Solo travelers
1 review
Outstanding
Posted on May 17, 2023
Love the hotel stay so much!
It was clean, and staff were friendly. They could assist with any queries on traveling around the city.
The location is very convenient, walking distance to any malls and f&b.
The only bad thing is the hotel is located right in the busy area of the city, hence could hear some noises from the streets.
Response from Property: Dear HUEY JIUN,Thank you for your kind words and for sharing your positive experience with us. We are delighted to hear that you loved your hotel stay and found our staff friendly and helpful. We take pride in maintaining a clean and comfortable environment for our guests.We understand that being located in a bustling area of the city can result in some street noise, and we apologize for any inconvenience caused. We appreciate your feedback and will continue to work towards providing a peaceful and relaxing atmosphere for our guests.We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards,Alex MihardjaExecutive Assistant
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Chien-Po
Superior Two Queen Room
Stayed in Jul 2023
Family
1 review
Very Good
Posted on Aug 29, 2023
Great location in the middle of the CBD. Rooms, while small are relatively clean. Amenities are mostly on request which is a nuisance.
Response from Property: Dear Chien-Po,Thank you for your feedback. We're pleased you found our location great and rooms relatively clean. We apologize for any inconvenience regarding amenities being on request. Your comments are valuable, and we'll consider your feedback for future improvements.Best regards,Alex MihardjaExecutive Assistant
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Tam
Superior Two Queen Room
Stayed in Jul 2023
Family
2 review
Outstanding
Posted on Jul 30, 2023
Perfect location, amazing staff, very clean. Couldn’t fault the service by any of the staff.
Response from Property: Dear Tam,Thank you for your wonderful feedback! We're delighted that you loved our perfect location, amazing staff, and the cleanliness of our hotel. Your compliments mean a lot to us. We hope to welcome you back soon for another fantastic experience.Best regards,Alex MihardjaExecutive Assistant
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Guest User
Superior King Room
Stayed in Jan 2025
Business travelers
18 review
Outstanding
Posted on Jan 29, 2025
Nice hotel
Response from Property: Thank you for your feedback. We're glad you enjoyed your stay.We hope to see you again soon.Best regards,Alex MihardjaExecutive Assistant
Anonymous User
Superior King Room
Stayed in Aug 2022
Business travelers
34 review
Outstanding
Posted on Nov 18, 2022
Enjoyed the stay with Pullman. The front desk staff are very helpful. The hotel location is very strategic.
Response from Property: Thank you so much for choosing to stay with us and for sharing your positive experience.We look forward to your next visit.Sincerely,Alex MihardjaExecutive Assistant
Dedy
Superior Two Queen Room
Stayed in May 2022
Family
1 review
Posted on May 9, 2022
i don't why they charge additional $11, i didn't take anything from the fridge/bar.
Response from Property: Thank you for sharing your review.In order for us to look into your query further, can you please provide us with more details , i.e.: the name of your reservation, date of stay, etc? I shall look into it once I have heard back from you. Sincerely, Alex MihardjaExecutive Assistant
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Longtenghuyue
Superior Two Queen Room
Stayed in Feb 2025
Family
19 review
Amazing
Posted on Mar 2, 2025
The hotel is average, the service is average, the breakfast is also simple, the cost performance is not high, the main advantage is the good location, Chinatown is just outside the door, it should be the C position in Melbourne city
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Response from Property: Dear Longtenghuyue,Thank you for your feedback. We're glad you enjoyed the location and its proximity to Chinatown. We appreciate your comments on the service and breakfast and will work on improving those areas to provide a better experience.Best regards,Alex MihardjaExecutive Assistant
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