427haroldr
August 9, 2024
The apartment is in a good location however, we experienced a number of issues with the room and the services. The bed in the room had collapsed on both foot ends of the bed with metal protruding (reported to staff), very uncomfortable to the point where the use of the couch was considered and the bedding was not fit for purpose , the toilet would not stop running reported to staff who attended and advised there was no other rooms available and instructed a way for me as the customer to fix which included removing cistern lid and making adjustments (not appropriate as a guest), there is not fan in the bathroom also reported to staff who advised there is a silent fan. There is no fan in the bathroom resulting in a soggy sauna effect. There was just a vent where the old fan was situated, the gym depicted on the website does not depict the attic room or broom closet on the 14th floor with little equipment and no windows, delivered fast food bags sat outside rooms for three days, the dishwasher had no instructions and was not properly installed or balanced (reported and the cleaners turned on) and no coffee machine in room. Very disappointed poor experience for Quest would not recommend.