Marriott Memphis East

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

Location was close to stores and restaurants. Parking was plentiful. There was also a nicely stocked grab and go area inside where you could get food (microwavable entrees, snacks, and drinks). Aside from that the hotel was very much a letdown. I wasn't expecting luxury but I do expect a chain like this to be clean and properly maintained. Shower curtain was very dirty and had mildew/mold at the bottom, and was not heavy enough to keep water inside the tub. Water ended up seeping into the floor creating a hazard every time someone showered. Had to keep a few towels on the floor at all times. There was no microwave in the room, really inconvenient for families with children. If you're looking for bare basics then this place would likely work. I'd happily have paid a little more to stay elsewhere for a night.

Great place,super nice,water in pool would been nice if warmer

Love the staff!! They make u feel comfortable and makes u part of them

It was great , we took our baby with us, very comfortable and I slept great

We had the best stay at this location! The room was clean, the beds was very comfortable, the bathroom was clean and the staff was wonderful!!!! The only thing that i wasn't impressed with was you had to pay fo the wifi. Will definitely be stay again when im in Memphis!

Property was clean enough but it was a nickle and dime facility. Wifi? $15/day if you don't sign up for their program. Movies, $30. Breakfast, $20 for an egg sandwich that you could get from mcdonalds for a fraction of the price. Hot Tub, Broken. People blasting music in the parking lot, security did get them to stop but they just started back up again after they left. Really dissapointed in this hotel

Unfortunately the shower water did not heat up.