Upon entering my king bed room, I immediately noticed that there was only 2 pillows on the bed. My husband has a bad back & needs 2 pillows to sleep on. I went to office and asked for 2 more pillows. The desk clerk had me follow her to a vacant room where she took 2 pillows off of the bed and handed them to me. It was dark outside. When I got to my room I could see that there was clearly a dead bug on 1 of the pillow cases & the other was VERY dirty! I took them back to the office. The clerk then took me to another vacant room & gave me 2 more pillows. I got under the light outside & saw that those pillow cases were dirty too!!! I told her never mind I would make do with the 2 pillows we had in the room at least they were clean! About 15 minutes later the clerk came to my room with 2 very clean pillows!