Courtyard Memphis Airport

Very nice hotel, free parking and breakfast, free shuttle to the airport.

I stayed here the night before a procedure at the VA. The staff was friendly and it was clean and quiet. The location is a little odd.

Great stay. Clean and accommodating. Close to airport. Shuttle was great!

Great staff, very understanding.

My review is based on overall experience. The hotel is nice and close to airport. I leave 1 star based on service received by management. My husband and I arrived late on Friday night and were extremely tired. When we woke, there were ants everywhere. I made this known to front desk manager and he seemed very concerned. He asked if we were checking out, I said no we are here another night. Instead of offering another room, he said no worries I will have housekeeping deep clean your room. Next morning, same thing ANTS everywhere! The location needs an EXTERMINATOR. I went to the front desk to make this known, again. A visiting manager, Keisha, was EXTREMELY helpful and advocating for great member service. The same manager I spoke with the day before brushed me off when the issue was raised again. ( for the remainder of this review, HE is the manager) He didn’t want to face me and told the visiting manager to give me 20.00 off. TWENTY! At this point, it was more about principle and customer service. I asked to speak to him and he continued to purposely avoid me and avoid eye contact. I was very nice and patiently waited as he assisted others.. He was VERY rude to me, other guests and even an employee. As I waited for him to speak with me, I witnessed several people complaining about the food and how he was rude. He yelled at a guest for asking for Apple juice and told her it wasn’t a part of her meal. He yelled at an employee and told her don’t walk through the kitchen. Which he should have been happy someone wanted to work with him! I continued to wait, and the manager from another property, Keisha told him I was still waiting. He never looked at me or that acknowledged I was still waiting. I have been in management for 13 years and would NEVER treat a guest or person like he treated me, the guests and his staff! The main question I wanted to ask him was, how would he feel if someone handled my situation like he did? Marriott used to be a very good company and held with high regard, i will never stay here again. He doesn’t deserve to serve people with an attitude like his. Because of the visiting manager, I was offered points for a free night. I don’t think I will be using them ANYTIME soon!