Name: Holiday Inn & Suites Memphis - Wolfchase Galleria
Address: 2751 New Brunswick Rd, Memphis, Tennessee, 38133, 2751 New Brunswick Rd, Overseas, United States
Rating: 4.4

Holiday Inn & Suites Memphis -  Wolfchase Galleria

Holiday Inn & Suites Memphis -  Wolfchase Galleria Reviews

Holiday Inn

All reviews

Positive reviews

The is a nice hotel. It is very clean and updated. The pool and hot tub made the stay even better. The rooms are spacious and the staff are very friendly. I will gladly stay here again.

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again

The hotel is very clean and the service attitude is very good

Restaurant

24-hour front desk

Swimming Pools

Breakfast

Non-smoking room

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Chinese

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Standard Two Queen Room

Standard King Room

Standard Room

The young man who checked us in was very nice. The room was strange -- dated, with some of the weirdest furniture I have ever seen in a hotel. It was like we were in Pennsylvania Dutch country instead of Memphis. The fabric headboard had big holes in it with the foam rubber underneath poking out. Towels had strings hanging off and my washcloth had a hole in it. The room smelled odd; this property has some age on it and although some improvements were made at some point, it wasn't enough and it's now too worn. The bed was comfortable enough. The internet did not work and when I complained to the front desk, the person who answered (NOT the nice guy who checked us in) blamed it on our devices. He said he was surfing the web just fine and that no one else had complained. He said I'd have to call another number, which I did, and that turned out to be an internet help desk for IHG hotels. The young man who answered was extremely nice and said that absolutely there was no problem with our devices, but rather with the property's internet. He worked on it for 45 minutes while I was on the phone. That was not how I wanted to spend my evening after traveling all day. He never was able to get the internet to work for us so we ended up using our personal hotspots which we could have done to begin with, but in this day and age there is no reason for the internet not to work seamlessly in a $150 a night hotel room. Breakfast the next morning was adequate. the only bright spot was a young lady named Robin, in housekeeping, who was so sweet and nice to us when we went back to our room following breakfast, to pack up and leave. I was so impressed with her that I gave her a tip and thanked her for her great attitude. We had a reservation to stay at this property the following week on our way back home, but I promptly canceled it and booked a room at the La Quinta down the street. It was wonderful. Avoid this Holiday Inn at all costs; for the most part they are phoning it in.

Feels like an older hotel that has been recently renovated/updated. Rooms are nice. There's also some meeting rooms and event spaces if you need that sort of thing.  There's an on-site pool, but I didn't check it out.  Key cards for the rooms are finnicky. They frequently stop working. The guy at the front desk told us you can't get them anywhere near a cell phone or similar electronics or it wipes them. That doesn't sound very practical in 2022. Maybe get better key card tech?  Breakfast is weird. If you want hot breakfast you have to have some voucher. Otherwise, it's cold breakfast only. If those vouchers weren't included with your room you can buy them. (Though, if I'm paying for breakfast then I am just going to go to a legit full service restaurant for breakfast.) It seems to mostly create confusion and anger among the guests (just read the other reviews). So, I'm not sure what they were thinking. Just provide hot breakfast to *ALL* of yours guests and adjust room rates accordingly. Duh.  Finally, to the d-bags who feel the need to park their long trucks and pick-ups with trailers sideways across 8 parking spots. Could you maybe not do it right by the door? That's rather selfish and obnoxious.

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34.1km from Memphis International Airport

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Discover 107 reviews of Holiday Inn & Suites Memphis -  Wolfchase Galleria, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn & Suites Memphis -  Wolfchase Galleria Reviews: 107 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn & Suites Memphis - Wolfchase Galleria Reviews

Holiday Inn & Suites Memphis - Wolfchase Galleria

Holiday Inn & Suites Memphis - Wolfchase Galleria Guest Reviews

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