Let me start off by saying the hotel and rooms were recently renovated and were nice. The service is another story. We were checked in by a very nice man who was in the middle of checking in a huge group of meeting goers, and was very patient when I finally got up to the desk, and upgraded us. We were not part of the group. After that, all front desk personnel had an attitude and couldn't be bothered, except for a woman named Kay. We were there 3 nights, and room was never cleaned, towels refreshed or trash taken out, even upon request. When asked front desk person for more towels, we were told each of us could only have 1 towel when asked for more. I called the manager after our checkout as she was not available at the time, and shared our experience. She kindly offered us Hilton Honors points which have not been received a week later. Also, my phone calls to her have not been returned.