Extended Stay America Suites - Memphis - Germantown

The gal at the desk was very helpful friendly . Nice room.

Arrived and they claimed they didn't have the reservation, took over an hour to get someone on the phone at ******* at 1am and they still wouldn't check us in after that. Ended up having to call around and drive across town and pay for a different place. Awful service.

The lady who checked me in ,was awesome,she was so sweet!

Due to our pipes bursting at home, we needed a place to just shower- nothing else. I pulled the curtain back and there was a line of mold. I'm asthmatic, so we picked up and returned home. I canceled the same day and wasn't entitled to a refund ...that was okay. My health is more important. We booked at another hotel and have had an enjoyable and CLEAN room and shower.

I liked the area, the security, and the general layout and amenities of the hotel. However, it was very disappointing to check in and find a completely bare/empty kitchen. When I reserve a hotel that says they provide a full kitchen, I expect every element of a kitchen to be there. We checked in at around 7:30 pm, after an exhausting day, and just wanted to make the food we brought with us and have dinner. THERE WEREN’T EVEN KNIVES AND FORKS!!! Give me a break. I didn’t want to have to trek what seemed like a mile away back to the lobby to request that. The carpet was so dirty our socks were completely black after only a few hours, the bathroom had not been cleaned and there were small tufts of curly hair on the floor behind the door. Clearly, no one actually came into the bathroom so they could look behind the door during the “assessment” portion of your cleaning promise. The more I think about it, the more disappointed I am. We won’t stay again. This isn’t the kind of hotel you should find in upscale Germantown.

When I checked in, my room door was secured. Anyone could just walk in at anytime. I was switch to another room but door key card wouldn't work. So I was switch to a third room. Room was not best but okay. I will not be staying there again.

The door card reader was very finicky. There was no trash can in the room at all. The cabinets were built circa 1984. The sheets were poorly fastened to the mattress and were stained. The lamps had either no bulbs or were otherwise not working.

Waited for 30 mins at the desk to get checked in. Nobody ever to be found nearby the desk. Same situation when checking out.

The floor in the room was filthy. I had to wear shoes at all times. Killed a roach on the second day. Immediately left and went to another hotel for the remainder of the week.