Memphis Riverline Hotel

The location is great and convenient to all the downtown happenings. The hotel staff were rude, unhelpful and to top it all off the air conditioning was out our entire stay. I asked to be moved to a different room to which the answer was no. Asked do they have fans for situations like this they said no. PLUS they charge my card twice for the room

Frederick Bessie Janelle Grace Beverly and The doormen Billy Mary and the restaurant men are true jewels. The breakfast buffet exceeded expectations, too.

Front desk Afr Am male front desk supervisor entire restaurant including Evelyn Mary Billie Bessie and Janelle and Grace and the engineering and front door staff were really hospitable.

Pretty basic hotel. Quite. Nice that it's downtown and connected to the convention center. Employees were friendly and room was clean. You are immediately hounded by homeless when stepping outside, feeling unsafe. Very weak water pressure.

Awful place, my room was very dated with stains on the carpet. Couldn't see through the windows as the glass had failed and full of fog. Very dusty and pictures were thick with dust, I'd hate to pull the bed out as the carpet needs replacing so god knows what's behind the dusty bed. I would not recommend this place as it's full of homeless people begging for money and nowhere around the hotel not open. There's no food or drink till 5pm, very expensive 16 dollars for a glass of wine. Poor service. Stay clear of this place it's like ghost town, hardly anyone in the hotel. Awful place, awful experience.

I asked to taste a sample of a Chardonnay that I wasn’t familiar with. The manager said “no”, so the waitress brought it out , I tasted it and didn’t like it. I sent it back and was charged for it. A taste of wine is standard protocol in the bar service space . Everything took extremely long to come out , it was ridiculous.

Room was clean. Management did not ensure the heat was working in 16 degree weather and a snowstorm. Lobby and dining room was not heated either