Sheraton Memphis Downtown Hotel

The location is great and convenient to all the downtown happenings. The hotel staff were rude, unhelpful and to top it all off the air conditioning was out our entire stay. I asked to be moved to a different room to which the answer was no. Asked do they have fans for situations like this they said no. PLUS they charge my card twice for the room

Good for business travelers! But parking is only valet for 40$! Expensive!

Did not get the size room we booked. Pool was under construction, would have been nice to have prior knowledge before booking. The bathtub/shower had paint chipping off while using the shower. There was left over food from the previous guests in the nightstand and trash left under the chair from where it had not been cleaned properly.

I was extremely disappointed by the conditions of this hotel. I had to change rooms two times due to the "cleanliness" of each room. The first room had a few roaches in it. The receptionist then placed me in a room that had weird stains on the carpets/sheets. After pulling back the duvet, I found potato chips under the covers. At this point, I wanted to request a refund so I could stay somewhere more comfortable. I will never stay at this hotel again and have advised others to stay away as well.

Overall a good stay. The rooms were clean and spacious; the staff was friendly and helpful. It’s unfortunate that the workout facilities were closed for construction.

The hotel was great. The staff was very young. It was a busy weekend and they were being trained. The staff we worked with were GREAT but there were some just standing around every-time. On their phones. So you had both sides of spectrum.

We stayed in room 1914, top floor second room from the elevators. This is a joined room so there is a door to the room next door. There is a large gap in the door so I am sure they heard everything in our room! The bed is rather soft and one pillow was as thin as a slice of bread. Don’t need extra blankets because you cannot go below a set temperature and first night was very uncomfortable. I travel with extra blankets because I am usually cold but I was uncomfortably hot. However, by the third night I was more comfortable, so it may have been trying to cool from having drapes open. The water is super hot but lacks water pressure. The refrigerator kept drinks cold and the two bottles of water provided was a nice touch! We stayed eye for a conference at the conference center. It was very nice to have a covered, inside walkway for the hotel to the conference center! The elevators had a scan area that says for floors three and up must scan room key, but you don’t really need to. We just hit the floor and it went right up. We were in the south tower and taking the elevator with the glass windows was neat. The elevators are SUPER fast! parking is 33 a day, I heard several parked at the convention center for about a third of the price. However, I heard also issues with the parking app you have to pay on. This hotel is walking distance to the pyramid and the trolley stop is literally right outside the door.

The room, on a high floor, was quiet. Apart from that, the standard was worse than a cheap motel. The fridge was full of food that somebody had left behind and apparently had not been defrosted for months. The unlined wastebaskets must have come from the nearest Dollar General. The chair at the desk was damaged, and the armchair had stains. When we arrived, there were no luggage carts available. But the lobby looked nice.

I’ll start with cons, because there are SO many: Parking entrance at night is dark and poorly indicated. Desk staff announced my room number loudly. As a solo female traveler this is awful and scary. Carpets were awful. Stains and dirty with other debris that clearly indicated they hadn’t even been vacuumed. Valet parking is required but the desk and restaurants have zero cash to help break bills for tips. Had I known prior to arrival I could have planned to bring smaller bills No free coffee in the morning Bed was lumpy and pillows were flat Cons: The restaurant staff was incredibly nice and the breakfast buffet had a lot of nice choices.