Hyatt Place Memphis Primacy Parkway

DON'T BOTHER! After several attempts to share this internally first in an effort to improve their quality of service; they don't even bother to reply. Hi Michael, My name is Effren, and I'm a native Memphian with strong family ties to the city by way of introduction. Unfortunately, my current stay has been marred by a terrible stay at your property. I booked the room due to my mom being in the hospital nearby. Despite my initial hesitation based on reviews, I wanted to give your place a chance, I typically stay downtown but the proximity to my loved one made your location a better option . Sadly, my experience was the worst lodging I've had in Memphis by far! Check-in: The check-in process was frustrating. After a long day of traveling, when I arrived to the room; I searched for the remote for over 10 minutes before deciding to calling the front desk to ask where they are normally kept. That is when I discovered the room also had no phone. I gathered my things and retuned to the front and was assigned a new room with no soap in the shower...not that big of a deal as I used the soap from the sink in the room. The Next Day: After spending no less than 16 hours at the hospital. I retuned to a room that wasn't serviced at all. I was so tired honestly I didn't even care, just a mental note that I should have followed my first mind. The next morning before I left for another 16 plus hour day, I requested service due to the lack of soap, and just basic hotel sanitation operating etiquette, I assumed. The situation deteriorated further. When I returned to the room; The room condition was unacceptable. Upon my return from the hospital, I was met with a strong odor of old food and trash, the room still hadn't been properly cleaned. Bizarrely, the beds were the only things that had been changed. (see photos). This is unacceptable customer service. I've provided all the necessary details, and I expect a response explaining how you plan to address this issue.

The hotel itself and our room were great. The room was clean and very spacious. However, check-in and check-out were beyond awful. There is nothing on the site saying that they don’t accept cash, which was a bad surprise considering that’s all we had. I was also informed that our stay would be $50 more than what we had reserved the room for (a deposit for incidentals). So we had to go to Kroger to add money to my PayPal card. The hotel wasn’t able to use my papypal card for whatever reason, so I had to spend $3 to move it to another card. Though it was not the hotel’s fault, that move took 30 minutes to process which just added to the chaos. I was finally able to check in and was able to enjoy the room. At check-out, I waited for 20 minutes before I was able to flag down a cleaning lady to go get someone to come to the desk. The guy told me that my $50 would be released automatically and gave me a receipt for the original price (without the $50 incidental fee). Then, when we finally get to our car, we have a paper on the windshield saying that we needed to pay for parking… in the hotel parking lot?! Why pay for a room, an additional $50 fee that I was not informed of beforehand, AND pay to park??? Now it’s been 5 hours, and the $50 still hasn’t hit my card. I e contacted the hotel and they say it’s released, but Venmo says otherwise. This has been the most stressful hotel stay I have ever had. I really enjoyed the room but all the added stress is not worth it.

The staff were very nice, respectful, considerate, welcoming, knowledgeable, friendly, or very great staff. The hotel was clean the bed was very comfortable. if I should return to Memphis TN to stay, I would definitely stay here at the Hyatt on primacy Park.

Wonderful stay.

Paid parking is $7 a day and that is a joke considering the location and ample space. My room smelled horribly of cigarette smoke.

Been staying there for 7 years now with good results. However, the place is now feeling 'tired' without room upgrades and window mounted air conditioners that are noisy. The hotel just added $7/night outdoor parking charge to support security that you must use your phone to enable. I'll be staying elsewhere going forward.

Very clean, the personal very kind I will recommend this hotel.

The water wasn't in a great place due to the weather but the room was spacious and clean. I enjoyed my stay, breakfast, and cable.

This property is average at best. I’ve stayed at better Hyatts and this wasn’t like a lot of the others. Maybe it’s a work in progress but the beds were squeaky. The tiles in the bathroom were laying on the floor. The room was spacious and only reason I stayed at this property was because it’s a Tesla charging station less than a mile away.