WoodSpring Suites Memphis Southeast

Went to check in and was told I have to wait 45 minutes before someone could come and check me in at the hotel. Had to request a refund and wait now for final decision.

No one would pick up the phone for service or to answer a question during business hours.

There’s no staff after 6pm and they don’t get in until 9. I understand it says that in the fine print but that’s a joke. It’s a hassle to get your room key after hours

Went to check in and no one was there. Now they won’t give me my refund. Horrible service. Terrible staff. Everybody told me something different.

It was an okay stay, nothing is included in stay you are responsible for washing your own towels and bed linen. Staff very friendly and location is safe and secured at all times!

Bugs

The elevator that is located next to the check-in desk, and subsequently my room, is out of order and had been for over a month, according to the staff. Not suitable for people with mobility issues. The front desk attendant Kim (?) was never at her post and when she was, she was indifferent and unpleasant. I managed to speak with EJ in passing one morning and he approved a room change to a location closer to the elevator. In this room, the tank cover for the toilet was cracked and a piece was broken off, as well as the only sink in the bathroom was clogged and didn’t drain properly. Still, better than the first room, where the toilet lever didn’t flush properly, the plugs under the desk and on one wall didn’t work and there weren’t two trash cans (in with room actually) to dispose of the little trash I had. Overall, the entire stay but a damper on the reason I was even in Memphis and makes me question if I’ll ever return.

Feel safe, environment nice and clean. For being in an so so rough area of city its very well kept and secure.

Great customer service. Front desk staff was exceptionally at their job. Very friendly and provided great customer service. They were easy to do business with.