Hotel Nia, Autograph Collection

Property was nice, staff was good, room was end coner and very poor HVAC that would blow in your face while in bed. Room was worn and the shower wasent cleaned when I got there.

If the Jacuzzi is out of order, you should post it on your website. Arrived early evening and was so looking forward to a nice hot outdoor Jacuzzi, as advertised on their website. Last thing I asked before I went up to the room was what time the outdoor whirlpool, hot tub closed? That’s when I was told it’s out of order! Extremely disappointed! Went onto their website to see if at least they posted that in the interim since I made the Reservation; nope!

I stayed at the Nia for a week on a business trip. I was expecting a superb experience based on the price tag, but found it wanting. Everything looks nice enough, but many things that I would expect to see in a hotel of this caliber are missing. For example, I noticed when going to sleep the first night that all four pillows on my bed were of the same kind - an enormous (not fluffy, just huge) synthetic one. I tried to make it work, but knew my neck would hurt for days if I attempted to sleep on it. I went down to the front desk and needed to have a long discussion with the staff about getting a different kind of pillow (they told me that housekeeping was gone for the day and they didn't have access to the linen closet, which seems like a terrible setup). Finally, they checked and were able to get down pillows for me, and told me I should've requested them when checking in. In my experience, nice hotels include a variety of pillows in the room by default, so I've never had to do this before and didn't expect to need to this time. Secondly, the reason I needed to go down to the front desk in the first place is that of the two phones in the room, neither seemed to work (though both were connected to power and seemed to be on). This also made it challenging to order room service the one night I wanted tea and dessert. There's a QR code they ask you to scan to see room service information, but it just took me to the hotel website, which didn't make it clear which menu(s) were available for room service. If there were an easier ordering experience (e.g. a dedicated tablet in the room) that didn't require me to call anyone, I would've used room service more. Finally, there were small touches that degraded my experience further - no robe or slippers in the room, and a Keurig machine for coffee and tea. The coffee was okay, but for some reason, the pods I got were always decaf (maybe they had run out of regular coffee?) The tea that comes from a Keurig is always a joke, so I would rather have seen a variety of coffee than useless tea pods. And quality aside, Keurig pods are a sustainability disaster. Given the daily room rate, I hope that I will see a Nespresso machine in my room next time. On the plus side, I found the room to be pretty quiet, and after I got a pillow upgrade, had many good nights of sleep. If you temper your expectations, Nia is a satisfactory hotel.

The service is poor, the rooms small, and the hotel has no lounge or place to work. As a Titanium member, almost every Marriott property thanks me for my loyalty and provides some amenity. Not here. In fact, when I arrived after 10pm the valet was gone — yet there appears to be no self-park option. Bizarre. The hotel restaurant is poor as well, and there is nowhere near to hotel to eat. For the price, this is a very bad option. Everything is pricey in the Bay Area, but this adds poor facilities and service on top of that.

The staff and the property were top notch Hotel Nia is modern, clean and the staff was helpful, so friendly and it was. Great experience

Our favorite hotel in the South SF Bay bar none! Great staff, chic style and a great fitness and pool facility. We travel here often and have stayed at other comparable hotels when the Nia is booked. They don't compare. Bar and restaurant are great with chic vibe and great selection. Outdoor area is park like and great for a cocktail.

If you’re looking a modern hotel in a safe and quiet location choose this hotel.