Old Hall House, NEC

Loved it ❤️

Room was very clean and welcoming. Both nights unable to adjust heating and first night was very hot and second night too cold. Second night and following morning there was no hot water so unable to shower. Would have been 5stars but hot water is essential.

Shephards hut was warm and spacious enough for 2. Poor fitting door, handle fell off. Marks on the bedding, no covering over the door window, leaving you a bit exposed. Would benefit from frosted covering. No sweeteners available in the drink provisions. Good selection of sample toiletries. Staff welcoming and friendly. Okay to rest your head after a night on the pop!

The log cabin was perfect except for 3 things. Being November the heating could have been switched on before our arrival to take the chill off the room. And instructions for how to set it up would have been nice so we didnt have to google the manufactures website to set it up for our stay. Also clear instructions on the way to get the best from the shower would be helpful. The room was clean and adequate for what we required. The staff were friendly and extremely courteous and bent over backwards to be helpful at all times. Food in the restaurant was excellent for both our evening meal and breakfast the following day. Even though the restaurant was extremely busy in the evening service was still excellent our whole stay was 5star

We stayed in Room 9 for 1 night on Saturday 18 October. Whilst the room looked nice on the surface, that’s where it ended. The room was dusty and the bathroom mouldy. The jacuzzi bath advertised did not work. We had the worst night’s sleep I have ever had in a hotel, the room was uncomfortably hot (there was no way to turn the radiator off) and at least once an hour a clearly broken pump started up in a locked cupboard in the room which ran for at least 20-30 minutes. Creating a banging sound. As the sun was shining when it was time to finally get up we went to breakfast - which stated was included but was in fact only a voucher of £8.50 per person to order from a menu. This was adequate for us, but was not the breakfast offer that you would get else where or was implied. Unfortunately service for breakfast was slow and transactional! We had planned to go for a walk around the site, but due to a private event that was happening in the marquee there was Indian music blaring out at 10.00 am which somewhat spoiled the Sunday morning ambience, so we went home earlier than planned. As it was Sunday when we departed and the reception closed we could only report this to a member of staff who was passing through the house. I shared the video files with her and she confirmed that she would ask ‘her boss’ to call the next day. I had no call on Monday 20 October. So I sent an email. Still no response. I have waited to leave this review, as I believe it important to give the hotel a chance to respond, customer service is best shown in a response to an issue.

Our room unfortunately was not clean, during our stay, the room was never hovered, towels in day 1 all folded, next few days nothing left hanging. Shower door was hanging off! Floors very uneven. Very disappointed as other reviews raved about this place, sadly not our experience. 😔 Food was good, however wrong food ordering one evening, to lengthy delays at breakfast were disappointing. I’m confused by previous reviews as this most certainly was not our experience. We would not return.

Arrival was a little fraught thanks to my sat nav and arriving in the dark but once parked up I was able to get my key from the restaurant as directed. The room was excellent, wished I was staying longer. The cooked breakfast was the best I have had this year - great quality ingredients perfectly cooked.

Stayed in the pod with en-suite for one night after visiting the NEC. Location was great with just a short and quick journey back from the NEC avoiding all the traffic. We arrived by 6pm so checked in at reception with the key to our pod handed over. Pod was small but functional and adequate for the night which we found to be warm and cosy. We ate at the restaurant and really enjoyed the quirky environment and food. Breakfast the following morning was included and again was lovely. Would highly recommend. Oh and we also bought some art that was on display.