The best thing about this hotel was the amazing customer service. Everyone i met during our stay was friendly. The room wasn’t super outdated, clean and no bugs. Pillows were very flat, we could put our head on it and just sink down. Breakfast was nice and they had a good selection. My only complaint, and why I rated 3 stars, is that rooms were not ready when we arrived at 6pm because of a laundry issue , and the elevator was broke our entire stay. We were there multiple days, for a trip to Chicago. The location was next to the highway and very convenient- I just hope the owners can invest some money into the place to help with some issues.